Call Center Pharmacist Consultant

Elevance Health-posted 14 days ago
Full-time • Mid Level
Remote • Indianapolis, IN
5,001-10,000 employees
Insurance Carriers and Related Activities
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Call Center Pharmacist Consultant A proud member of the Elevance Health family of companies, CarelonRx (formerly IngenioRx) leverages the power of new technologies and a strong, clinical-first lens, to deliver member-centered, lasting pharmacy care. The Clinical Pharmacy Care Center (CPCC) is a clinical pharmacy call center that services Medicare, Medicaid, and the Commercial member populations. The members we reach out to have been identified as having gaps in care. Our goal is to close those gaps through education and assistance. Virtual: This role enables associates to work virtually full-time, with the exception of required in-person training sessions, providing maximum flexibility and autonomy. This approach promotes productivity, supports work-life integration, and ensures essential face-to-face onboarding and skill development. Alternate locations may be considered if candidates reside within a commuting distance from an office. Please note that per our policy on hybrid/virtual work, candidates not within a reasonable commuting distance from the posting location(s) will not be considered for employment, unless an accommodation is granted as required by law. Work Hours: Monday - Friday, 12:00pm - 8:30pm EST The Call Center Pharmacist Consultant is responsible for supporting disease management programs and physicians care plans through drug therapy evaluation and consultation for program participants.

  • Provides evaluation of member Rx needs and therapies through review of medication history to determine if medications are appropriate.
  • Assesses member compliance with plan through direct contact with members and their physicians.
  • Determines potential barriers to compliance and identifies solutions to overcome barriers.
  • Ensures that members understand appropriate use of current prescriptions.
  • Reviews medications with physicians when therapies do not meet national standards and counsels physicians around alternative medications.
  • Serves as a resource to the clinical team in disease management and other clinical areas.
  • May require response during non-standard hours.
  • Requires BA/BS in Pharmacy and a minimum of 2 years of clinical experience; or any combination of education and experience, which would provide an equivalent background.
  • Current valid active and unrestrictive RPh license required.
  • PharmD preferred.
  • Experience with direct patient counseling or education preferred.
  • Call center experience is HIGHLY preferred.
  • We offer a range of market-competitive total rewards that include merit increases, paid holidays, Paid Time Off, and incentive bonus programs (unless covered by a collective bargaining agreement), medical, dental, vision, short and long term disability benefits, 401(k) +match, stock purchase plan, life insurance, wellness programs and financial education resources, to name a few.
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