Staff Pharmacist Refill Call Center

Geisinger

3d • Remote

About The Position

Pertinent information will be gathered from incoming calls concerning medications, and along with review of the electronic medical record, call center employees will utilize scripting to determine a response to the needs of the caller. Responsible for addressing medication related questions, issues, prior authorizations, as well as refill approvals. Perform a medication review at the time of the call and do a complete clinical review and address any medication related questions.

Support the overall goals and objectives that result in improved access, quality of patient care and higher levels of patient satisfaction. Demonstrates proficiency in order processing. Receives and interprets physicians' medication orders and clarifies or corrects orders with the physician. Reviews patient medication profiles to guard against drug sensitivities, contraindications, duplications, and major drug interactions. Pharmacists will enter into a collaborative practice agreement with health system physicians to review patient’s electronic medical record , and upon verifying appropriateness, authorize prescription refills on pre-specified maintenance medications. Pharmacists will conduct a thorough review of each individual patient’s electronic medical record and develop an appropriate plan according to the Pharmacist refill authorization protocol and the most recent clinical guidelines. Pharmacists will use clinical judgement to determine if any additional information is required prior to refill authorization and take necessary actions to resolve issues within defined terms of collaborative practice agreement. Pharmacist will document encounters within electronic medical record Pharmacists will e-scribe approved prescription refills to appropriate pharmacy and notifies patient of completion. Participates in the creation and update of scripting and documentation materials. Work is typically performed in a clinical environment. Accountable for satisfying all job specific obligations and complying with all organization policies and procedures. The specific statements in this profile are not intended to be all-inclusive. They represent typical elements considered necessary to successfully perform the job. Additional competencies and skills outlined in any department-specific orientation will be considered essential to the performance of the job related to that position.

Requirements

• Bachelor's Degree-Pharmacy (Required)
• Licensed Pharmacist (Pennsylvania) within 90 days - State of PennsylvaniaState of Pennsylvania

Nice To Haves

• Doctoral Degree-

Responsibilities

• Pertinent information will be gathered from incoming calls concerning medications
• Review of the electronic medical record
• Utilize scripting to determine a response to the needs of the caller
• Responsible for addressing medication related questions, issues, prior authorizations, as well as refill approvals
• Perform a medication review at the time of the call
• Complete clinical review and address any medication related questions
• Support the overall goals and objectives that result in improved access, quality of patient care and higher levels of patient satisfaction
• Demonstrates proficiency in order processing
• Receives and interprets physicians' medication orders and clarifies or corrects orders with the physician
• Reviews patient medication profiles to guard against drug sensitivities, contraindications, duplications, and major drug interactions
• Pharmacists will enter into a collaborative practice agreement with health system physicians to review patient’s electronic medical record , and upon verifying appropriateness, authorize prescription refills on pre-specified maintenance medications
• Pharmacists will conduct a thorough review of each individual patient’s electronic medical record and develop an appropriate plan according to the Pharmacist refill authorization protocol and the most recent clinical guidelines
• Pharmacists will use clinical judgement to determine if any additional information is required prior to refill authorization and take necessary actions to resolve issues within defined terms of collaborative practice agreement
• Pharmacist will document encounters within electronic medical record
• Pharmacists will e-scribe approved prescription refills to appropriate pharmacy and notifies patient of completion
• Participates in the creation and update of scripting and documentation materials
• Accountable for satisfying all job specific obligations and complying with all organization policies and procedures

Benefits

• We offer healthcare benefits for full time and part time positions from day one, including vision, dental and domestic partners.
• We encourage an atmosphere of collaboration, cooperation and collegiality.
• We know that a diverse workforce with unique experiences and backgrounds makes our team stronger.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level