Call Center Operator Camp Lejeune

Johnson Controls

9d•$22•Onsite

About The Position

Responsible for monitoring several naval hospital systems at Camp Lejeune, including fire alarm, security, public address/sound/radio, nurse call /code blue, infant protection and telephone answering systems in a 24/7 call center environment. Location: Camp LeJeune, NC (military experience not required) Shift: Monday thru Friday 10:00 PM to 6:00 AM. Saturday thru Sunday: 6:00 PM to 6:00 AM. 24hrs weekly guaranteed with potential for more hours depending on availability. This is a Bargaining Union position. Duties include answering multiple phone lines and documenting key information, verifying pass codes, coordinating after hour’s responses, troubleshooting to assist clients with re-setting, bypassing, or other issues with alarm systems, documentation of events occurring during alarm activation, and data entry in multiple databases. Johnson Controls International plc. is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, genetic information, sexual orientation, gender identity, status as a qualified individual with a disability or any other characteristic protected by law. To view more information about your equal opportunity and non-discrimination rights as a candidate, visit EEO is the Law. If you are an individual with a disability and you require an accommodation during the application process, please visit here. Johnson Controls: Enhancing the Intelligence of Buildings Your buildings have a purpose. They are places for people to live or work. Facilities for learning or healing. Venues for entertainment and shopping. Sites for the specialized storage of tangible goods or mission-critical data. Your buildings have a huge variety of functions; they are central to your mission. This is where Johnson Controls comes in, helping drive the outcomes that matter most. Through a full range of systems and digital solutions, we make your buildings smarter. A smarter building is safer, more comfortable, more efficient, and, ultimately, more sustainable. Most important, smarter buildings let you focus more intensely on your unique mission. Better for your people. Better for your bottom line. Better for the planet. At Johnson Controls, we’ve been making buildings smarter since 1885, and our capabilities, depth of innovation experience, and global reach have been growing ever since. Today, we offer the world’s largest portfolio of building products, technologies, software, and services; we put that portfolio to work to transform the environments where people live, work, learn and play.

Requirements

Minimum of 1 year of experience with multi-line telephones preferred.
Previous alarm monitoring or customer service experience required.
Must be able to multi-task.
Must have excellent customer relations skills.
Must be proficient with computers and typing.
Must be able to work a rotating shift schedule that includes days, nights, weekends, and holidays as necessary.

Nice To Haves

Three or more years of experience working in a call center environment.
Experience working in a monitoring call center environment

Responsibilities

Responsible for monitoring several naval hospital systems at Camp Lejeune, including fire alarm, security, public address/sound/radio, nurse call /code blue, infant protection and telephone answering systems in a 24/7 call center environment.
Answering multiple phone lines and documenting key information
Verifying pass codes
Coordinating after hour’s responses
Troubleshooting to assist clients with re-setting, bypassing, or other issues with alarm systems
Documentation of events occurring during alarm activation
Data entry in multiple databases