Call Center Operator Camp Lejeune
About The Position
Responsible for monitoring several naval hospital systems at Camp Lejeune, including fire alarm, security, public address/sound/radio, nurse call /code blue, infant protection and telephone answering systems in a 24/7 call center environment. Location: Camp LeJeune, NC (military experience not required) Shift: Monday thru Friday 10:00 PM to 6:00 AM. Saturday thru Sunday: 6:00 PM to 6:00 AM. 24hrs weekly guaranteed with potential for more hours depending on availability. This is a Bargaining Union position. Duties include answering multiple phone lines and documenting key information, verifying pass codes, coordinating after hour's responses, troubleshooting to assist clients with re-setting, bypassing, or other issues with alarm systems, documentation of events occurring during alarm activation, and data entry in multiple databases.
Requirements
- Minimum of 1 year of experience with multi-line telephones preferred
- Previous alarm monitoring or customer service experience required
- Must be able to multi-task
- Must have excellent customer relations skills
- Must be proficient with computers and typing
- Must be able to work a rotating shift schedule that includes days, nights, weekends, and holidays as necessary
Nice To Haves
- Three or more years of experience working in a call center environment
- Experience working in a monitoring call center environment
Responsibilities
- Answering multiple phone lines and documenting key information
- Verifying pass codes
- Coordinating after hour's responses
- Troubleshooting to assist clients with re-setting, bypassing, or other issues with alarm systems
- Documentation of events occurring during alarm activation
- Data entry in multiple databases
- Monitoring fire alarm, security, public address/sound/radio, nurse call /code blue, infant protection and telephone answering systems
Benefits
- Benefits are provided through a local labor union aligned with a collective bargaining agreement.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
5,001-10,000 employees
