Call Center Operator/Receptionist
About The Position
Red McCombs Ford is looking for a friendly, organized and professional Customer Service Representatives to be the first point of contact for our customers - both in person and over the phone. Come be a part of the #1 Ford Dealership in San Antonio and South Texas! Exciting team atmosphere. Growth opportunities. Serves visitors by greeting, welcoming, and directing them appropriately Notifies company personnel of visitor arrival Directs visitors by maintaining employee and department directories Keeps a safe and clean reception area by complying with procedures, rules, and regulations Contributes to team effort by accomplishing related results as needed Answering phone calls in a swift, professional manner Transferring customers to the appropriate personnel Scheduling customers for service reservations
Requirements
- Telephone Skills
- Verbal Communication
- Listening
- Professionalism
- Customer Focus
- Organization
- Handles Pressure
- Familiarity with phone systems
Nice To Haves
- Previous experience with Microsoft Office software preferred
Responsibilities
- Serves visitors by greeting, welcoming, and directing them appropriately
- Notifies company personnel of visitor arrival
- Directs visitors by maintaining employee and department directories
- Keeps a safe and clean reception area by complying with procedures, rules, and regulations
- Contributes to team effort by accomplishing related results as needed
- Answering phone calls in a swift, professional manner
- Transferring customers to the appropriate personnel
- Scheduling customers for service reservations
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
