Call Center Operator I

University of Arkansas for Medical Sciences•Little Rock, AR

About The Position

The University of Arkansas for Medical Sciences (UAMS) has a unique combination of education, research, and clinical programs that encourages and supports teamwork and diversity. We champion being a collaborative health care organization, focused on improving patient care and the lives of Arkansans. UAMS offers amazing benefits and perks (available for benefits eligible positions only): Health: Medical, Dental and Vision plans available for qualifying staff and family Holiday, Vacation and Sick Leave Education discount for staff and dependents (undergraduate only) Retirement: Up to 10% matched contribution from UAMS Basic Life Insurance up to $50,000 Career Training and Educational Opportunities Merchant Discounts Concierge prescription delivery on the main campus when using UAMS pharmacy Below you will find the details for the position including any supplementary documentation and questions you should review before applying for the opening. To apply for the position, please click the Apply link/button. The University of Arkansas is an equal opportunity institution. The University does not discriminate in its education programs or activities (including in admission and employment) on the basis of any category or status protected by law, including age, race, color, national origin, disability, religion, protected veteran status, military service, genetic information, sex, sexual orientation, or pregnancy. Questions or concerns about the application of Title IX, which prohibits discrimination on the basis of sex, may be sent to the University’s Title IX Coordinator and to the U.S. Department of Education Office for Civil Rights. Persons must have proof of legal authority to work in the United States on the first day of employment. All application information is subject to public disclosure under the Arkansas Freedom of Information Act. For general application assistance or if you have questions about a job posting, please contact Human Resources at [email protected]. Must be able to work a rotating schedule of days, nights, occasional midnights, weekends and Holidays This position is considered Campus Critical staffing The Call Center Operator is responsible for answering and directing calls that serve the medical, educational, and research facilities of the UAMS Campus in a call center environment. The Call Center Operator will also provide after-hours answering service for all UAMS outpatient clinics. Will assist with online physician call schedule changes as necessary. UAMS Call Center Operator will be required to activate emergency codes within the hospital and campus as necessary. This position will develop skills and knowledge of UAMS services and provide community with access and directions to all areas of UAMS.

Requirements

High school diploma or GED equivalent plus two (2) years of customer service call center experience.
Excellent customer service skills.
Excellent verbal communication skills.
Computer/basic keyboard skills, telephone etiquette skills, and general knowledge of office machines including printers.
Ability to follow oral instructions, read and write.

Nice To Haves

Call center experience.
Knowledge in basic medical terminology.

Responsibilities

Answering and directing calls that serve the medical, educational, and research facilities of the UAMS Campus in a call center environment.
Provide after-hours answering service for all UAMS outpatient clinics.
Assist with online physician call schedule changes as necessary.
Activate emergency codes within the hospital and campus as necessary.
Develop skills and knowledge of UAMS services and provide community with access and directions to all areas of UAMS.