Call Center Intern

Jevs Human Services•Philadelphia, PA

About The Position

The Call Center Agent staff will be responsible to conduct phone calls to JEVS participants. These calls will be mostly outbound calls in order to complete programs surveys. The Call Center Agent will be responsible to track all calls in the provided database and will also complete all surveys. Great attitude and positive personality are a must for this role.

Requirements

High school education or equivalency and 3 years data entry or related experience.
Completion of JEVS Work Ready Customer Service (Five9) Training.
Proficient in MS Office applications (especially MS Word and Excel). Willingness to learn JEVS specific database.
Must be able to type 35 words per minute.
Must be detail oriented, organized, and able to multi-task.
Ability to problem solve and collaborate with a variety of customers in the Welfare to Work Industry.
Knowledge of Welfare to Work guidelines.
Willing to work a flexible schedule.
Adhere to JEVS Human Services Code of Conduct.
Active Listening Skills/Data Entry

Responsibilities

Demonstrate excellent customer service skills through active listening, verifying instructions, and asking questions to clarify understanding of a new or complex assignment and seeking additional clarification as needed.
Responsible for completing outbound calls to various stakeholders as assigned.
Provide Call Center Manager with real-time notification of calls needing escalation.
Responsible for recording all calls and uploading recordings at the end of each shift.
Ability to communicate well both verbally and in writing.
Must be coachable and willing to receive feedback in a constructive manner.
Work well with the call center team members.
Must be self-directed and able to work independently, demonstrate good problem-solving and critical thinking skills.
Perform other duties as assigned.

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