Call Center - HOA Collections Representative

Exploria Resorts•Clermont, FL

6d•$15

About The Position

We’re hiring motivated individuals to join our incentive-based HOA team! No prior experience in Collections is necessary—Any call center experience is a great start, and we are willing to train the right candidate who wants to succeed! What does Exploria Resorts have to offer? Serving the vacation ownership and hospitality industry for over 25 years, Exploria Resorts offers full-time employees competitive benefits including Health insurance with HSA and FSA options, Dental Insurance, Vision Insurance, Life/AD&D insurance, Short – Long- Term Disability coverage, 401(k), PTO, Paid Holidays, Employee Referral Program, Employee and Family Discounts, growth opportunities, and more! Position: Call Center - Collections Specialist (Bilingual: Spanish) Compensation: - Starting at $15/Hour + Monthly Incentives and Bonuses!! Hours/Shift: - Monday - Friday (3 days will be an 8 am-5 pm shift, 2 days will be a 10 am-7 pm shift) - Every other Saturday (If you work on Saturday your day off will be during the week). - Sundays: Off Subject to change based on business needs

Requirements

Prior Call Center experience is a plus
Bilingual in English and Spanish
Ability to sit and work on a computer screen all day
Able to show up on time every day - attendance is integral in this role
Comfortable being on the phones and handling sensitive information
No lifting required over 50 pounds.
Strong communication skills and attention to detail.
Willingness to learn basic debt collection regulations and timeshare HOA procedures.

Responsibilities

Collect Payments: Work with timeshare owners to collect HOA dues, helping them keep their accounts in good standing.
Follow Up on Dues: Reach out to owners by phone and other methods to follow up on unpaid dues.
Manage Accounts: Keep track of assigned accounts, following our collection guidelines for the timeshare HOA.
Update Account Information: Learn to update and manage owner account information in our system accurately.
Use Collection Tools: Get comfortable with our collection tools and processes to handle assigned accounts effectively.
Understand the Basics: Learn the key rules and procedures related to timeshare HOA debt collection.
Provide Good Customer Service: Maintain a positive, helpful approach when speaking with timeshare owners, ensuring high-quality service.