Full-Time Call Center Floor Supervisor

CEC Entertainment • Irving, TX

22h • Onsite

About The Position

At CEC Entertainment, we build careers around great food, family and fun! Our purpose and our passion is to create the best place for kids and families to eat and play! How much do you love talking on the phone?! Do you like planning parties?! Then CEC has the perfect opportunity for you!! CEC Entertainment, the global leader in family entertainment and operator of Chuck E. Cheese and Peter Piper restaurants, is searching for a Full-Time Call Center Floor Supervisor, internally known as Sales Specialist II, to join our awesome team. This service-oriented opportunity is based at our Corporate Support Center in Irving, Texas. Must be able to work 40 hours per week with availability from Monday-Sunday. We offer a fun and rewarding environment including monthly contests, casual dress code, and a game room! CEC is also a “Work Today, Get Paid Tomorrow” employer. If you possess the right skills and experience and desire the opportunity to join a passionate, dedicated team of sales professionals supporting our Birthday and Party celebrations, please submit your resume for immediate consideration!

Requirements

• High School Diploma or GED required
• 1+ year of supervisory experience OR Chuck E Cheese experience
• 1+ year of Call Center experience
• Must be able to work 40 hours per week, closing shift, 10:30am-7:00pm, Saturday & Sunday are required
• Excellent customer service and communication skills
• Proficient with MS Office and Outlook

Responsibilities

• Performs all duties and responsibilities in support of field services and operations.
• Supports the Corporate Objectives including: “If you are not serving the Guest, serve someone who is.”
• Provide professional phone support to the Guest through prompt, friendly, courteous service.
• Provide general information to the Guest about Chuck E. Cheese’s.
• Accurately book all birthday party reservations for locations up to capacity.
• Suggestively sell grab bags and upgraded packages to birthday parties.
• Continue to improve the quality of the call center through consistent effort and teamwork.
• Handles any problems that arise on the floor with professional resolutions.
• Provides assistance to the guest regarding feedback on the birthday hotline, web complications, and click to chat.
• Assist the stores in making reservations and changes to current reservations.
• Communicates Call Center staffing needs and employee issues to management
• Performs other duties and lends assistance to co-workers as directed by the immediate supervisor or other members of our Corporate Management Team.

Benefits

• CEC Entertainment offers a wide variety of benefits including medical, dental, vision, life, disability, and 401(k) retirement savings plan to eligible U.S. employees as part of their overall employment package.
• We also offer job training and career growth opportunities.
• Chuck E. Cheese is a "Work Today, Get Paid Tomorrow" employer.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED