Call Center - Full Time

Menard•Eau Claire, WI

9h•Onsite

About The Position

Menards is seeking a customer-focused individual to join our Call Center Team! As a Call Center Team Member, you will be responsible for assisting customers who call in with questions about our stores and products. As the first point of contact for our customers, you will provide excellent customer service and ensure that all inquiries are resolved in a timely and efficient manner! CALL CENTER PRIMARY RESPONSIBILITIES: Each Call Center Team Member provides direct customer service through oral and written communication via phone call or email using Menards-provided programs. Each Team Member will receive on the job training to contribute to store sales by selling products directly and fielding customer phone inquiries regarding product questions, pricing, and availability. Process sales and special orders based on Customer requests and need Provide clarification on Menards return policies and process returns accurately Ability to work both independently and on a team in a fast-paced work environment Ability to solve customer concerns and provide effective solutions in timely manner Call Center hours of Operations are Sunday – Saturday 7:00am – 7:00pm. Ideal availability would be 10am to 7pm with every other weekend required. Must be able to work ONSITE at the General Office in Eau Claire, WI Must be proficient with keyboarding, Microsoft Word, Outlook, basic phone system hardware. Full Time Team Members must be able to work up to 40 hours/week Weekends and Holidays are required to support the retail stores Opportunities to work occasional overtime Menards Call Center Team Members work as a Team with one goal in mind – Excellent Customer Service. If you are a positive, Team player, with a motivated work ethic and you feel this position is the right fit for you, APPLY TODAY!

Requirements

Must be able to work ONSITE at the General Office in Eau Claire, WI
Must be proficient with keyboarding, Microsoft Word, Outlook, basic phone system hardware.
Full Time Team Members must be able to work up to 40 hours/week
Weekends and Holidays are required to support the retail stores
Opportunities to work occasional overtime
High school diploma or equivalent
Strong customer service skills and the ability to handle customer inquiries in a professional manner

Responsibilities

Provide direct customer service through oral and written communication via phone call or email using Menards-provided programs.
Contribute to store sales by selling products directly and fielding customer phone inquiries regarding product questions, pricing, and availability.
Process sales and special orders based on Customer requests and need
Provide clarification on Menards return policies and process returns accurately
Ability to work both independently and on a team in a fast-paced work environment
Ability to solve customer concerns and provide effective solutions in timely manner