Full Time Remote Call Center Agent

Absolute Storage Management•Memphis, TN

15h•Remote

About The Position

Reporting to the Sales Center Agent Supervisor, the Sales Center Agent’s primary functions will be to address customer inquiries regarding unit and truck availability, completion of rentals and additional sales focused tasks like contacting leads and follow ups. Our Core Values at Absolute Leadership Integrity Communication Teamwork Excellence Dedication Our "We Care" Culture: The Heartbeat of Absolute We care about creating opportunities, adding value, and developing successful partnerships with our customers, clients, and team members. We do this through the daily practice of our core values. Checking in daily and communicating with supervisor to receive daily assignments Answering inbound calls and Video Chats from both current and future customers; respond to web chats and texts For future customers, understand their storage needs and make recommendations for applicable storage unit; cross selling products (locks, larger units, etc.) Assist with account information, account status inquiries, making payments, issuing gate codes, etc. for current customers Perform various other service focused tasks including scheduling property visits, sending call log emails to properties, routing calls to appropriate recipients, contacting leads, etc. (Full job description available by request & will be sent to applicants continuing on in hiring process)

Requirements

This role is remote, but candidate must be located in one of our current states of operation: AL, AR, FL, GA, IL, KS, KY, LA, MO, MS, NC, OH, SC, TN, VA
Schedule: Sunday - Thursday: 8:00 AM - 5:00 PM EST Friday & Saturday: OFF
Call center experience (preferred) - high volume of inbound and outbound calls
Excellent persuasion and negotiation skills in order to persuade customers to purchase products or services and negotiate deals that benefit both the customer and the company
Excellent professional communication skills – in person, by phone and in writing
Excellent interpersonal, negotiation, problem solving and conflict resolution skills
Excellent organizational skills and attention to detail; ability to prioritize tasks and follow schedule; proven ability to meet deadlines
Ability to act with integrity and professionalism; maintain professional appearance, office/background (for virtual call purposes) and demeanor
Proficient computer skills
Ability to prioritize and multi-task including navigating through and using multiple business applications, such as the organization’s tenant rental software and other systems
Proficient with Microsoft Office Suite or related software
Ability to work remotely, distraction free
High school diploma or GED required
1 year of customer contact experience in a needs-based sales setting preferred
Contact Center environment experience required
Experience frequently communicating with customers by phone, e-mail, chat and/or face-to-face
Remote work experience preferred
The ability to travel by car or airplane up to 5%
The ability to sit for extended periods, including but not limited to 8 hours at a time
The ability to sit for prolonged periods working at a desk on a computer
The ability to constantly operate a computer and office equipment
A background screening will be conducted at time of offer.

Nice To Haves

Call center experience (preferred) - high volume of inbound and outbound calls
1 year of customer contact experience in a needs-based sales setting preferred
Remote work experience preferred

Responsibilities

Checking in daily and communicating with supervisor to receive daily assignments
Answering inbound calls and Video Chats from both current and future customers; respond to web chats and texts
For future customers, understand their storage needs and make recommendations for applicable storage unit; cross selling products (locks, larger units, etc.)
Assist with account information, account status inquiries, making payments, issuing gate codes, etc. for current customers
Perform various other service focused tasks including scheduling property visits, sending call log emails to properties, routing calls to appropriate recipients, contacting leads, etc.