Call Center Customer Service Representative $19 hourly

Raymour & Flanigan Furniture • Liverpool, NY

52d • $19

About The Position

At Raymour & Flanigan, we recognize and appreciate all of our team members' hard work and dedication. We pride ourselves on being a long term, privately held company that takes care of its associates by recognizing each individual's potential and investing in their future success! Expectations: Consistently provide genuine, friendly, personable and professional service. Handle multiple responsibilities and have a customer focused mind set. Must be available to work flexible work schedule including weekends and evenings. Go above and beyond advocating for every customer concern and request. Proactively resolve escalated customer issues. Ability to multi-task within a fast-paced service environment. Effective communication, interpersonal and organizational skills in person and on the phone. Demonstrate excellent listening skills and the ability to work independently and with a team. Perform additional functions that may be assigned at the discretion of management.

Requirements

• Previous customer service experience in a retail setting preferred.
• Two year college degree preferred.
• Previous supervisory experience a plus.
• Proficient computer skills and able to learn proprietary P.O.S. program.
• Flexibility to work a retail schedule that includes nights and weekends.
• Ability to work 40 hours a week.

Nice To Haves

• Previous customer service experience in a retail setting preferred.
• Two year college degree preferred.
• Previous supervisory experience a plus.

Responsibilities

• Consistently provide genuine, friendly, personable and professional service.
• Handle multiple responsibilities and have a customer focused mind set.
• Must be available to work flexible work schedule including weekends and evenings.
• Go above and beyond advocating for every customer concern and request.
• Proactively resolve escalated customer issues.
• Ability to multi-task within a fast-paced service environment.
• Effective communication, interpersonal and organizational skills in person and on the phone.
• Demonstrate excellent listening skills and the ability to work independently and with a team.
• Perform additional functions that may be assigned at the discretion of management.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Furniture, Home Furnishings, Electronics, and Appliance Retailers
• Education Level: Associate degree
• Number of Employees: 5,001-10,000 employees