Bilingual Call Center Customer Service Representative $23 hourly

Raymour & Flanigan Furniture and Mattresses•Town of Clay, NY

7h•$23 - $23

About The Position

As a Call Center Customer Service Representative, you will be a key connection point between our customers and the support they need. From answering incoming calls to assisting with order inquiries, delivery scheduling, account updates, and service questions, you will ensure customers feel heard, valued, and confident in their purchase journey. You will represent our brand with professionalism and care through phone conversations as well as written communication via chat and email. You’ll work both independently and with a supportive team to enhance every customer interaction and reinforce our commitment to exceptional service.

Requirements

A commitment to delivering genuine, friendly, and professional service across phone, chat, and email interactions.
Strong communication skills, with the ability to clearly guide customers verbally and in writing.
Written and verbal bilingual communication skills; Spanish-speaking preferred.
Excellent listening skills and the ability to multitask in a fast-paced call center environment.
The ability to troubleshoot and proactively resolve escalated customer concerns.
A collaborative mindset to support fellow team members and advocate for customer needs.
Flexibility to work within a 7-day-a-week call center schedule, with operating hours from 8:00am–6:00pm.

Responsibilities

Answering incoming calls
Assisting with order inquiries
Delivery scheduling
Account updates
Service questions
Represent our brand with professionalism and care through phone conversations as well as written communication via chat and email
Work both independently and with a supportive team to enhance every customer interaction and reinforce our commitment to exceptional service.