Bilingual Call Center Customer Service Representative (Spanish)

Reliable Heating & Air-posted about 7 hours ago
Full-time • Entry Level
Kennesaw, GA
101-250 employees
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Join the Nation's #1 Trane Dealer: Reliable Heating and Air is growing and we are looking for Customer Service Representatives to join our team! We offer Hourly + Generous spiff programs, uncapped earning potential, high inbound and out-bounding call volume opportunities and an opportunity to grow with full benefit. We care deeply about training and development. Apply now for an opportunity to join the team today! Summary The Bilingual Customer Service Representative (Spanish) handles customer questions, concerns, and inquiries with the highest degree of courtesy and professionalism to resolve customer issues with first-call resolution and provide every customer with the ultimate customer experience.

  • Answer incoming phone calls from customers and other office duties as assigned.
  • Actively promote and offer all company products, services, and promotions to every customer, ensuring they are informed of all available options.
  • Maintain the required number of calls per shift while achieving weekly and monthly sales targets to support department goals.
  • Maintain good customer relations and ensure that all your calls meet company standards.
  • Input all service requests into Service Titan
  • Handle and resolve a variety of customer concerns, complaints and questions by phone and text message across all lines of business while documenting dispatches thoroughly.
  • Resolve problems by clarifying issues, research, exploring answers and alternate solutions.
  • Communicate with customers on the status of service calls.
  • Perform outbound calls to schedule preventative maintenance and tune ups.
  • Follow up on complicated calls to ensure customer satisfaction.
  • Perform other duties as assigned.
  • High School diploma or equivalency required.
  • 1-2 years of customer service experience preferred.
  • Inside sales/upselling experience preferred.
  • Excellent verbal and written communication skills
  • Ability to multi-task
  • Critical thinking and problem-solving skills.
  • Proficiency in typing and basic computer skills.
  • A can-do attitude with a high degree of integrity, sense of urgency and attention to detail.
  • Adept learner
  • Must be able to follow directions and work independently.
  • Ability to read, write and speak in English and Spanish.
  • Must have the ability to work a flexible schedule including nights and weekends.
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