Call Center Customer Service Representative in McKinney

Benjamin Franklin Plumbing•McKinney, TX

1d•$13 - $15

About The Position

At Benjamin Franklin Plumbing , we are a trusted leader in providing high-quality plumbing services to our community. Our team is committed to ensuring our customers receive exceptional service and reliable solutions for all their plumbing needs. We are looking for a dynamic and dedicated Call Center Customer Service Representative to join our growing team and help us deliver top-notch service. As a Call Center Customer Service Representative, you will serve as the first point of contact for our customers. You will handle inbound calls, provide assistance, schedule appointments, and ensure that customer inquiries are addressed promptly and professionally. A positive attitude, excellent communication skills, and a problem-solving mindset are essential for success in this role.

Requirements

High school diploma or general education degree (GED)
One (1) year of previous call center, customer service, or dispatch experience preferred
Ability to give full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times
Ability to work with Microsoft Office (Word, Excel and Outlook) and other company provided software with minimal supervision
Ability to work on desktop computers and phone system
Ability to speak and communicate with others to convey information effectively
Ability to apply critical thinking skills of logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems
Possess a service orientation by actively looking for ways to help people
Ability to persuade others to change their minds or behavior

Responsibilities

Confer with customers by telephone to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints
Check to ensure that appropriate changes were made to resolve customers' problems
Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken
Resolve customer service complaints by referring and assigning to the Task Manager for call back
Complete booking forms, prepare change of address records and issue service order requests using computers
Refer unresolved customer grievances to designated departments for further investigation
Determine charges for requested services, quote trip charges and arrange for billing
Contact customers to respond to inquiries or to notify them that the plumbers in route
Solicit sales of new or additional services or product offerings
Review claim adjustments with dealers, examining parts claimed to be defective and approve or disapprove dealer claims
Recommend improvements in products, service, or membership to prevent future problems
Must be extremely detail oriented and able to accurately process transactions.