Call Center Customer Service Representative

Veolia • Teaneck, NJ

1d • $27

About The Position

Veolia in North America is the top-ranked environmental company in the United States for three consecutive years, and the country’s largest private water operator and technology provider as well as hazardous waste and pollution treatment leader. It offers a full spectrum of water, waste, and energy management services, including water and wastewater treatment, commercial and hazardous waste collection and disposal, energy consulting and resource recovery. Veolia helps commercial, industrial, healthcare, higher education and municipality customers throughout North America. Headquartered in Boston, Veolia has more than 10,000 employees working at more than 350 locations across North America. Position Purpose: Performs assigned tasks within established procedures in various phases of the Customer Service Operations. Primary Duties/Responsibilities: Required to utilize multi-screen monitors in the daily processing of customer inquiries. Responds to customer inquiries. Receives inbound calls, makes outbound calls, and handles other methods (such as company websites, chats, email communication) of communication to customers pertaining to customer billing and other issues. Prepares necessary source documents/updates systems to effect change to customer accounts, amending or adjusting consumption and revenue. Records and processes meter readings supplied by customers. Maintains professional interactions with internal and external customers and/or departments. Operates company systems, devices and software applications. Performs other similar or less skilled work, as assigned. Assists employees of a higher classification, as assigned.

Requirements

• High School Diploma/GED is required.
• Must possess the ability to multitask.
• Call center environment experience required
• Must possess good verbal and written communication skills.
• Must possess ability to sit for extended periods of time.
• Must possess oral and written communication skills, as well as auditory acuity.
• Strong problem-solving skills and ability to independently follow through on tasks and projects.
• Must pass entry level test.
• Must be able to lift up to 30 pounds.

Responsibilities

• Utilize multi-screen monitors in the daily processing of customer inquiries.
• Respond to customer inquiries.
• Receive inbound calls, make outbound calls, and handle other methods (such as company websites, chats, email communication) of communication to customers pertaining to customer billing and other issues.
• Prepare necessary source documents/updates systems to effect change to customer accounts, amending or adjusting consumption and revenue.
• Record and process meter readings supplied by customers.
• Maintain professional interactions with internal and external customers and/or departments.
• Operate company systems, devices and software applications.
• Perform other similar or less skilled work, as assigned.
• Assist employees of a higher classification, as assigned.

Benefits

• Our employees are covered by comprehensive benefits packages including paid time off policies; health, dental, vision, and life insurance; retirement plans, savings accounts; tuition reimbursement; paid volunteering and more.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED