Call Center Customer Care Team (Part-Time)

Norco, Inc. • Meridian, ID

2d • Onsite

About The Position

Are you a confident, customer-oriented individual? Do you enjoy engaging with
others and working to meet individual needs? If so, Norco is seeking friendly,
confident individuals to join our Customer Care team, a part of Norco's Medical
Resupply Department. Customer care team members work in our progressive contact
center to provide exceptional, personalized service to our customers to
replenish medical supplies. Contact Center team members handle inbound calls
seeking to create a positive and productive experience for each caller. Main
responsibilities of the position include:

Manage inbound calls in an efficient and timely manner
Identify needs, clarify information, and provide timely customer solutions
Educate customers on options for diverse medical products and services
Follow proven processes and best practices to resolve customer inquiries
Support community agencies in the continuity of care as their patients
transition their healthcare
Lead customers through shipping and billing inquiries
Document customer conversations and interactions in a comprehensive, thorough
manner
Mon-Fri 10am-3pm

Requirements

• Strong phone and verbal communication skills supported by active listening skills
• Sense of urgency, professionalism, and proven time management skills
• Confident and engaging in their work with other employees and customers
• Sound decision-making abilities
• Ability to multi-task, set priorities, and manage time effectively
• Possess fundamental typing and computer skills
• Accurately enter data into custom software and Microsoft Office 365 applications

Nice To Haves

• Entry-level healthcare
• Contact/call center experience
• Retail sales experience

Responsibilities

• Manage inbound calls in an efficient and timely manner
• Identify needs, clarify information, and provide timely customer solutions
• Educate customers on options for diverse medical products and services
• Follow proven processes and best practices to resolve customer inquiries
• Support community agencies in the continuity of care as their patients transition their healthcare
• Lead customers through shipping and billing inquiries
• Document customer conversations and interactions in a comprehensive, thorough manner

Benefits

• Employee Stock Ownership Plan (ESOP) - Take ownership in the company you work for.
• Health, Vision and Dental Insurance
• Health Savings Account (HSA)
• Medical and Dependent Care Flex Accounts (FSA)
• Life Insurance provided at no cost to employees by Norco
• 401(k) with Employer Matching
• Employee Tuition Reimbursement
• Employee Discount on products sold by Norco

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed