Pharmacy Technician - Customer Care - Call Center

Strive Pharmacy • Mesa, AZ

1d • $21 - $25 • Onsite

About The Position

Are you ready to step into a pivotal role that shapes the future of healthcare? At Strive Pharmacy, we’re looking for a Customer Service - Pharmacy Technician who’s ready to be a game-changer in delivering top-notch patient care, driving seamless communication, and ensuring our team’s success. You won’t just be part of the action—you’ll be at the very heart of our commitment to excellence, setting the gold standard for compliance and customer service. This is your chance to shine and make a real impact!

Requirements

• An active AZ State Pharmacy Technician license is required. (Not Trainee license)
• Current and valid PTCB (Pharmacy Technician Certification Board) or NHA CPhT certification is required.
• A GED or high school diploma.
• A clean criminal record with no felonies.
• Must have Pharmacy Technician experience.
• Previous experience working in a customer service or call center environment within the pharmaceutical or healthcare space.
• Proficiency in basic math and general PC skills, including Microsoft Office, internet navigation, and email.
• Excellent verbal and written communication skills.

Nice To Haves

• Previous experience with patient care and customer service in a retail pharmacy or compounding pharmacy setting, preferred not required.

Responsibilities

• Manage 60–100 inbound and outbound calls daily, delivering quick, accurate, and empathetic assistance.
• Handle patient communication across multiple channels — calls, text messages, and emails — ensuring timely and professional responses.
• Provide clear solutions to inquiries about orders, shipping, payments, and processing.
• Accurately process payments and maintain proper financial records.
• Partner closely with pharmacists and technicians to support seamless patient care.
• Uphold high standards of quality, compliance, and accuracy in every interaction.

Benefits

• Strive Pharmacy provides a comprehensive benefits package that encompasses various perks such as employer paid healthcare coverage available after 30 days of employment, the choice of an FSA/HSA, a voucher for new hire scrubs (if applicable), parental leave, a 401(k) plan with matching contributions, and the benefit of weekends and holidays off.
• FREE COMPOUNDED MEDS to employees and immediate family members.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 501-1,000 employees