Call Center Coordinator
Landry's, LLC.•Atlantic City, NJ
•$18 - $18
About The Position
As a call center coordinator you will oversee the daily operations of the call center ensuring the customer service representatives provide high quality support to guest.
Requirements
- One (1) year experience in hotel and casino marketing.
- Knowledge of related computer systemd
- Typing, basic mathematics, organization, time management and excellent communication skills required.
- Must be able to obtain a valid Casino Employee Registration license upon hire
Responsibilities
- Exhibit conduct in accordance with all Gaming Commission Regulations, Federal and State laws and regulations, and Golden Nugget and departmental policies and procedures.
- Consistently deliver positive, courteous and professional guest service in all interactions with guests, visitors, vendors and fellow employees.
- Demonstrate a commitment to ensuring responsible gaming and responsible alcohol service.
- Handles guest reservations including room, food and beverage, entertainment, special events and direct mail.
- Makes complementary decisions based on comp philosophy and justification of comp exception report.
- Assists supervisors with overseeing the daily operation in Casino Hotel Services including room reservations, restaurant reservations, entertainment, special events and box office operations.
- Responsible for monitoring room, restaurant and entertainment blocks.
- Performs any other duties as assigned.
Benefits
- Benefit Options Available
- Paid Time Off
- 401K
- Positive and respectful work environment where diversity is valued
- Generous employee discounts on dining, retail, amusements, and hotels
- Community volunteer opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
