Call Center Collector

U.S. Bank

4d • $20 - $23 • Remote

About The Position

Spokane, Washington residents: If a street address is not available, enter N/A when completing a job application. At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One. Job Description We’re seeking individuals who are personable and naturally friendly, detail-oriented, goal driven, and excellent communicators. You will work in a fast-paced environment and utilize your exceptional customer service and negotiation skills. You will receive 4 weeks of paid training, designed to maximize your potential from the start of your employment. Pay: $20/hour plus lucrative incentive plan Start Date: February 2nd, 2026 Training: Monday - Friday for the 1st 4 weeks 8:00am -5:00pm CST Schedule after training: Remote - Ability to work Monday through Saturday, 7am to 9pm CST. The schedule will consist of two evening shifts and three day shifts. As a Call Center Customer Service Collector, you are the first point of Contact for our customers. We are looking for candidates who are in the central time zone. Why Should You Apply: You’re passionate and want to make a difference in people’s lives You like hands-on training to set you up for success You’re excited about being part of a collaborative team and providing ideas for process improvement and innovation You love interacting with customers and building loyalty You are seeking excellent training and development opportunities with higher earning potential and career advancement You want a comprehensive benefits package, including medical, dental, vision, paid vacation and holidays, tuition reimbursement, 401(k) with company match and Employer-funded Pension Plan

Requirements

• High school diploma or equivalent
• Minimum one year of experience in collections and/or customer service activities

Nice To Haves

• Some knowledge of loan collection policies and procedures, fair debt collection practices, and related laws
• Strong customer service/relations skills
• Ability to identify and resolve exceptions and to organize and interpret information
• Good verbal and written communication skills
• Problem-solving/critical thinking skills
• Familiarity with Microsoft Excel
• Proven time-management skills
• Experience in working with targets and deadlines

Responsibilities

• Interacting with a wide variety of customers, receiving inbound calls as well as using an outbound dialer system
• Provide excellent customer service, critical thinking, and remaining solution-focused throughout customer interactions
• Educating and arranging repayment schedules in order to meet department goals and deadlines
• Performing collection activities in accordance with state and local collections laws to collect past due customer accounts

Benefits

• Healthcare (medical, dental, vision)
• Basic term and optional term life insurance
• Short-term and long-term disability
• Pregnancy disability and parental leave
• 401(k) and employer-funded retirement plan
• Paid vacation (from two to five weeks depending on salary grade and tenure)
• Up to 11 paid holiday opportunities
• Adoption assistance
• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees