Call Center Collections Representative

OneMCI•Addison, TX

10d•Onsite

About The Position

At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization. Are you a persuasive communicator who thrives in a results-driven environment? We’re seeking Collections Representatives who are professional, empathetic, and motivated to help customers resolve outstanding balances while maintaining respectful and solution-focused interactions. To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test.

Requirements

Must be 18 years or older
High school diploma or GED required
Bilingual in English and Spanish (required)
Strong negotiation and conflict resolution skills
Ability to remain calm, professional, and empathetic under pressure

Nice To Haves

Familiarity with debt collection laws and best practices is a plus
Previous experience in collections, customer service, or call center environments preferred

Responsibilities

Customer Outreach : Contact customers via phone and email regarding overdue accounts to discuss balances and payment options.
Negotiation : Work with customers to establish realistic and effective repayment plans or settlements.
Follow-Up : Monitor and follow up on missed payments and broken promises to pay.
Account Management : Update customer records, payment statuses, and notes in the system accurately and promptly.
Compliance : Ensure all collection activities comply with regulatory standards , including debt collection laws and company policies.
Documentation : Maintain detailed and organized records of all interactions and collection efforts.
Performance Goals : Consistently meet or exceed daily and monthly collection targets .

Benefits

Paid Time Off: Earn PTO and paid holidays to take the time you need.
Incentives & Rewards: Participate in daily, weekly, and monthly contests that include cash bonuses and prizes ranging from electronics to dream vacations and sometimes even cars!
Health Benefits: Full-time employees are eligible for comprehensive medical, dental, and vision coverage after 60 days of employment, and all employees have access to MEC medical plans after just 30 days. Benefit options vary by location.
Retirement Savings: Secure your future with retirement savings programs, where available.
Disability Insurance: Short-term disability coverage is available to help protect you during unexpected challenges.
Life Insurance: Access life insurance options to safeguard your loved ones.
Supplemental Insurance: Accident and critical illness insurance
Career Growth: With a focus on internal promotions, employees enjoy significant advancement opportunities.
Paid Training: Learn new skills while earning a paycheck.
Fun, Engaging Work Environment: Enjoy a team-oriented culture that fosters collaboration and engagement.
Casual Dress Code: Be comfortable while you work.