Call Center Representative - Pre 30 Day Collections

LoanMart • Van Nuys, CA

10h • Hybrid

About The Position

The Pre-30 Day Collection Team provides exceptional, compliant customer service to customers whose accounts are under thirty days' delinquent. The team educates, negotiates, and removes perceived barriers that are otherwise preventing customers from making payments.

Requirements

• Exceptional customer service skills
• Exceptional listening skills
• Must be able to handle high inbound and outbound calls
• Comfortable with a performance bonus incentive compensation structure
• Ability to talk-and-type at or above 45 words per minute
• Computer literate in the use of email and group chat systems.
• Reliable high-speed internet, secure Wi-Fi, and a stable power source to prevent disruptions.
• Secure, private workspace suitable for company equipment that is free of interruptions and background noise.
• Ability to maintain confidentiality and follow all security protocols.
• Ability and consent to participate in virtual meetings and remote monitoring.

Responsibilities

• Apply exceptional negotiation and collections techniques to bring in payments
• Identify prime collection opportunities
• Provide effective education and service to our customers to minimize the need for vehicle repossession in later delinquency stages
• Utilize negotiation skills to negotiate payment terms and methods with customer, while reducing stalls and obstruction to payment opportunities.
• Ability to thrive in a fast-paced environment.
• Other duties may be assigned, as needed.

Benefits

• Casual dress code- we value individuality and personal preference- wear what fits your lifestyle.
• Well fed-employees are energized employees. Employees enjoy a complimentary espresso bar, breakfast, and grab-and-go snacks.
• Lunch is catered lunches every Tuesday.
• Health matters- We offer top tier medical, dental, vision plans.
• Free life Insurance and for-purchase supplemental insurance plans are also available.
• 401(k), Employee Assistance Programs.
• Multiple paid time off programs.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed