Call Center Collections Representative

US DEFAULT GROUP INC•Plantation, FL

3d•Onsite

About The Position

The Collections Representative position will provide our new hire with a uniquely experiential opportunity to immerse themselves in the day-to-day bustle of a prestigious legal group’s Collections Department. The ideal candidate will be highly motivated and ready to handle consumer interactions. Consumer interactions consist of negotiating repayment plans, answering questions, and arranging for payments. We are seeking a candidate that has experience with, or is eager to learn about, the legal and collection processes. We provide a robust training program to prepare call center representatives to immediately handle calls and provide a professional customer experience. This position is not remote. This role is an in office position at the Plantation, FL office location. Work Environment Inbound Calls and some outbound calls No Skip tracing Monthly Bonus Opportunities Works generally at a desk in a well-lighted, air-conditioned cubicle/office, with moderate noise levels. Mondays to Fridays, shift options below 8:00am to 5:00pm ( 1 hour lunch) 8:30am to 5:30pm ( 1 hour lunch) 9:00am to 6:00pm ( 1 hour lunch) Our firm maintains a collegial work environment that prioritizes internal promotion, training, and professional development. We strive to see our employees grow! As our team-members progress and demonstrate a consistent ability to meet performance standards, promotional opportunities become available.

Requirements

Customer service and pleasant mannered
Proficient data entry and computer skills including Microsoft Office applications
Excellent oral, verbal, and written communication
Problem-solving skills
Account documentation skills
Active listening skills
Attention to detail
Negotiation skills
High School Diploma required

Nice To Haves

Must be Bilingual: Spanish/English
Prior call center and/ or collector experience
Associate's Degree or Bachelor’s Degree preferred
Relevant experience may compensate for education

Responsibilities

Efficiently assist customers through both inbound (90%) and outbound (10%) calls while educating them on their options for account resolution
Develop a trusted relationship with customers, third parties, attorneys, representatives, realtors, etc. to ensure timely handling of all accounts through the collections process
Maintain detailed document records of all customer communications including payment plans that customers have agreed to and amounts paid via telephone
Ensure the prompt and successful delivery of solutions according to customer and client needs
Clearly communicate the progress of accounts and their respective status within the collections pipeline
Demonstrate exceptional listening skills, while displaying professionalism and empathy for our customers’ individual needs and circumstances