Call Center Associate

Emory Healthcare•Tucker, GA

15h

About The Position

JOB DESCRIPTION: Takes calls from patients and/or patient families for menu requests and utilizes room service diet software to process order. Proactively guides the patient or patient family member in a positive manner through the ordering process making suggestions, as needed. Processes new diet orders, transfers and discharges. Processes menu orders for patients who can not place orders by phone or who have a preselected menu order. Identifies and calls patients who have not ordered their meal and either facilitates the meal order or documents the reason for meal refusal.

Requirements

High school diploma or equivalent.
1 year of call center work experience or related customer service experience.
Demonstrated skills in customer service, critical thinking, problem solving and written and verbal communication.
Ability to make sound judgments while quickly processing information.
Proficient computer and web-based software skills including the ability to adapt to regular changes in software programs and processes.
Ability to read, write, speak and communicate in English.
Ability to follow and give oral and written instructions.
Ability to clearly and pleasantly communicate with patients, patient family members, hospital personnel and co-workers.

Nice To Haves

Additional experience in food service, hospitality or customer service preferred.
Knowledge of modified diets preferred.

Responsibilities

Takes calls from patients and/or patient families for menu requests and utilizes room service diet software to process order.
Proactively guides the patient or patient family member in a positive manner through the ordering process making suggestions, as needed.
Processes new diet orders, transfers and discharges.
Processes menu orders for patients who can not place orders by phone or who have a preselected menu order.
Identifies and calls patients who have not ordered their meal and either facilitates the meal order or documents the reason for meal refusal.