Call Center Associate

New England Dermatology & Laser Center•Springfield, MA

4d•$19 - $23•Onsite

About The Position

New England Dermatology & Laser Center has been providing dermatology care to the greater Springfield community for over 70 years. We're looking for an experienced Call Center Associate with a conscientious work ethic to join our busy specialty practice. Call center associates are responsible for meeting company targets in providing superior customer service to patients calling a physician practice with heavy call volume. This position supports clinical teams by processing calls, scheduling appointments within established guidelines, ensuring that chart information is up-to-date and current and taking detailed messages.

Requirements

High school diploma or GED required.
1-3 years call center or customer service experience in a medical office preferred.
Customer focus and adaptability to different personality types.
Accuracy, attention to detail, good judgment & follow-through.
Professional, courteous, patient, team player who is able to achieve goals.
Excellent verbal & written communication skills, including active listening and ability to multi-task.
Proficiency with phones, call center systems and practices, practice management, electronic health record and Microsoft Office software programs.
Ability to maintain confidentiality.