Call Center Associate

Arizona Central Credit Union•Phoenix, AZ

8d•Hybrid

About The Position

Arizona Central Credit Union Ranked Top 10 Best Places to Work in AZ for 2025 "The 10 best places to work in financial services" AZBIGMEDIA Arizona Central Credit Union offers a comprehensive benefits package, including medical, dental, vision, 401k with up to 6% match, an employee assistance program, and much more. Role: A key component of this service delivery is to build long-term member relationships by identifying the financial needs of our members and offering them a Credit Union solution. In addition, the position answers and processes phone, email, and chat transactions; explains products and services; responds to problems and concerns, and directs phone calls to the appropriate department. Summary of Job Functions and Responsibilities: Identifies member financial needs and offers a solution by cross-selling products and services that will meet those needs. Assists members and potential members that call, chat, or email the credit union by answering questions and concerns and providing information regarding accounts. Perform transfers, stop payments, process loan advances, quote loan payoffs, address changes, and other transactions, and performs required research to assist members in corrections/explanation of transactions on their accounts. Hours: Monday - Friday: 8:45 am - 5:45 pm Remote work is available after three months (Hybrid).

Requirements

Up to six months of banking or call center experience preferred
Financial Institute experience preferred
A high school diploma or GED

Responsibilities

Identifies member financial needs and offers a solution by cross-selling products and services that will meet those needs.
Assists members and potential members that call, chat, or email the credit union by answering questions and concerns and providing information regarding accounts.
Perform transfers, stop payments, process loan advances, quote loan payoffs, address changes, and other transactions, and performs required research to assist members in corrections/explanation of transactions on their accounts.