Call Center Associate
Arizona Central Credit Union•Phoenix, AZ
•Hybrid
About The Position
A key component of this service delivery is to build long-term member relationships by identifying the financial needs of our members and offering them a Credit Union solution. In addition, the position answers and processes phone, email, and chat transactions; explains products and services; responds to problems and concerns, and directs phone calls to the appropriate department.
Requirements
- Up to six months of banking or call center experience preferred
- Financial Institute experience preferred
- A high school diploma or GED
Responsibilities
- Identifies member financial needs and offers a solution by cross-selling products and services that will meet those needs.
- Assists members and potential members that call, chat, or email the credit union by answering questions and concerns and providing information regarding accounts.
- Perform transfers, stop payments, process loan advances, quote loan payoffs, address changes, and other transactions, and performs required research to assist members in corrections/explanation of transactions on their accounts.
Benefits
- medical
- dental
- vision
- 401k with up to 6% match
- an employee assistance program
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
11-50 employees
