Call Center Associate DSD Support

Campbell's • Hanover, PA

1d

About The Position

Since 1869, we've connected people through food they love. We’re proud to be stewards of amazing brands that people trust. Our portfolio includes the iconic Campbell’s brand, as well as Cape Cod, Chunky, Goldfish, Kettle Brand, Lance, Late July, Pacific Foods, Pepperidge Farm, Prego, Pace, Rao’s Homemade, Snack Factory, Snyder’s of Hanover. Swanson, and V8. Here, you will make a difference every day. You will be supported to build a rewarding career with opportunities to grow, innovate and inspire. Make history with us. Why Campbell’s… Benefits begin on day one and include medical, dental, short and long-term disability, AD&D, and life insurance (for individual, families, and domestic partners). Employees are eligible for our matching 401(k) plan and can enroll on the first day of employment with immediate vesting. Campbell’s offers unlimited sick time along with paid time off and holiday pay. If in WHQ – free access to the fitness center. Access to on-site day care (operated by Bright Horizons) and company store. Giving back to the communities where our employees work and live is very important to Campbell’s. Our “Campbell’s Cares” program matches employee donations and/or volunteer activity up to $1,500 annually. Campbell’s has a variety of Employee Resource Groups (ERGs) to support employees. How You Will Make History Here… The Call Center Associate will join the (DSD) Support Team support our Campbell's customers. Using your exceptional customer service skills, you will provide support to Campbell’s customers via phone support, email, and data entry.

Requirements

• Associate's degree or HS Diploma plus equivalent experience
• 2 plus years call center or customer service experience
• Strong computer skills
• Excellent communication skills
• Ability to work quickly and solve problems

Nice To Haves

• CPG Customer Service experience
• Experience with SAP

Responsibilities

• Deliver timely, thorough responses to all telephone and/or email inquiries from independent distributor partners (IDP), sales managers, DSD operations personnel, etc. as well as maintain a tracking mechanism for such inquiries.
• Process and support any DSD plant or IDP set up changes.
• Initiate Plant Closes to ensure IDP route orders are processed to the Plant, including accelerations as needed.
• Process Special IDP Orders in a Database system.
• Audit transactions/set up daily through integrity reports.
• Process any IDOC errors, interface errors, open orders, etc.
• Review and action on shared email boxes and Service Now daily.
• Test, support and implement any new systems and process changes.
• Document all work processes as required.
• Provide support to independent distributors regarding several areas including, but not limited to, order management, IDP Settlement, plant closes, documenting calls in our call tracking software and forwarding issues to the appropriate department for resolution.
• Ensure quality standards and compliance with policies and procedures are achieved when resolving independent distributor issues.
• Draft and submit Independent Distributor communications as relates to Support.
• Assist with order processing errors, product planning, cycle count changes, nightly error reports for the warehouse locations.
• Provide Holiday support and Saturday hours as needed to support.
• Perform other job-related projects, duties and assignments as directed by management.

Benefits

• Benefits begin on day one and include medical, dental, short and long-term disability, AD&D, and life insurance (for individual, families, and domestic partners).
• Employees are eligible for our matching 401(k) plan and can enroll on the first day of employment with immediate vesting.
• Campbell’s offers unlimited sick time along with paid time off and holiday pay.
• If in WHQ – free access to the fitness center.
• Access to on-site day care (operated by Bright Horizons) and company store.
• Our “Campbell’s Cares” program matches employee donations and/or volunteer activity up to $1,500 annually.
• Campbell’s has a variety of Employee Resource Groups (ERGs) to support employees.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree
• Number of Employees: 5,001-10,000 employees