Call Center Agent

Advance Financial • Nashville, TN

26d • $18 - $22 • Onsite

About The Position

Our call center is open 365 days a year, including weekends and holidays, while still providing flexible working hours. You will work at the office during training. After your training is complete, you may be eligible for our work-from-home program, based on individual performance qualifications and business needs.

Requirements

• High School Graduate or equivalent (some higher education preferred)
• 2+ years of experience in a service-related field (call center preferred)
• Must show a “Happy to Help” attitude at all times
• Excellent communication skills in-person and over-the-phone
• Well versed in Microsoft Office, and Google Suite
• Quick to change and willing to ask questions rather than wait to be instructed
• Incredible with time management and organizing yourself
• Ability to retain a large amount of information at once

Responsibilities

• Manage mostly inbound calls for current and potential customers
• Answer questions about our products and services, take payments and offer outstanding customer support
• Verify and update customer account information as necessary
• Meet daily, monthly and quarterly metrics based off customer service-related measures
• Identify and escalate customer calls with complex issues
• Work cross-functionally with internal teams to ensure a seamless customer experience
• Happily complete other responsibilities assigned

Benefits

• $18-$22 per hour
• $500 Sign-on Bonus paid after 90 days of employment
• 100% company-paid health insurance
• 401k with 5% company match
• Student Loan Repayment Plan
• Paid Parental Leave
• On-site gym
• Generous PTO plan including a Paid Birthday holiday

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED