Call Center Agent

Wolfe Eye ClinicMarshalltown, IA
5hOnsite

About The Position

Join the TEAM that generations of Iowans have trusted to provide a higher standard of eye-care excellence! In medical practice since 1919, Wolfe Eye Clinic is a multi-specialty clinic providing medical and surgical vision care services throughout Iowa. At Wolfe Eye Clinic, we create Better Vision for a Better Life. We have an immediate opening for a full-time Call Center Agent on-site in our Marshalltown office. Schedule: Monday – Friday 8:00 am - 5:00 pm

Requirements

  • Ability to demonstrate strong patient service skills.
  • Ability to effectively enter information into a variety of computer programs.
  • Ability to portray a professional attitude and appearance.
  • Ability to demonstrate strong verbal and written communication skills.
  • Ability to work independently and as part of a team.
  • Ability to thrive in a fast pace, high-call volume environment.
  • Ability to work M-F between the hours of 8:00 AM and 5:00 PM
  • Previous experience in a call center or medical office required.

Responsibilities

  • Answering telephone calls in a clear professional manner.
  • Directing telephone calls accordingly.
  • Making, canceling, and rescheduling patient appointments.
  • Gathering, verifying, and entering demographic information.
  • Making outbound calls as needed.
  • Maintaining patient records according to HIPAA guidelines.
  • Effectively interacting with co-workers, physicians, and patients.
  • Performing other duties as needed.

Benefits

  • health and dental
  • 401k
  • paid time off

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What This Job Offers

Job Type

Full-time

Career Level

Entry Level

Education Level

No Education Listed

Number of Employees

251-500 employees

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