OneMCI-posted 4 days ago
Full-time • Entry Level
Onsite • Dallas, TX
5,001-10,000 employees

At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization. We’re expanding our team in Dallas, TX and looking for enthusiastic Call Centre Agents to join our fast-growing organization. In this role, you’ll handle inbound phone interactions with both residential and business customers delivering exceptional service, resolving inquiries, and promoting relevant products and services. This is an excellent opportunity for individuals who are dependable, eager to learn, and passionate about customer care. We offer flexible scheduling with both full-time and part-time positions available. To be considered for this position, you must complete a full application on our company careers page, including screening questions and a brief pre-employment test.

  • Manage inbound and outbound calls in a courteous and professional manner
  • Resolve customer issues efficiently, aiming for first-call resolution
  • Research internal systems to retrieve missing information and collaborate with other departments as needed
  • Accurately document customer interactions and process claims
  • Engage in solution-focused conversations to identify the best options for customers
  • Use training materials and knowledge bases to provide accurate information while following scripts and procedures
  • Maintain confidentiality and handle sensitive information appropriately
  • Escalate complex issues to supervisors or specialized teams when necessary
  • Stay current on program updates, systems, and procedures through regular training and meetings
  • Adhere to attendance and scheduling requirements
  • Must be 18 years or older
  • High school diploma or equivalent
  • Strong verbal, written, and organizational communication skills
  • Typing speed of at least 20 words per minute
  • Basic proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook)
  • Familiarity with Windows operating systems
  • Reliable and punctual with excellent time management
  • Strong problem-solving and conflict resolution skills
  • Customer-focused with empathy, patience, and professionalism
  • Able to multitask, self-manage, and stay focused
  • Team-oriented with a collaborative mindset
  • Comfortable working in a fast-paced, dynamic environment
  • Excellent interpersonal skills and the ability to build rapport with customers and colleagues
  • Must be authorized to work in the country where the job is based.
  • Subject to the program and location of the position
  • Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint.
  • Job offers are contingent on background/security investigation results.
  • Must be willing to submit to drug screening.
  • Job offers are contingent on drug screening results.
  • Paid Time Off: Earn PTO and paid holidays to take the time you need.
  • Incentives & Rewards: Participate in daily, weekly, and monthly contests that include cash bonuses and prizes ranging from electronics to dream vacations and sometimes even cars!
  • Health Benefits: Full-time employees are eligible for comprehensive medical, dental, and vision coverage after 60 days of employment, and all employees have access to MEC medical plans after just 30 days. Benefit options vary by location.
  • Retirement Savings: Secure your future with retirement savings programs, where available.
  • Disability Insurance: Short-term disability coverage is available to help protect you during unexpected challenges.
  • Life Insurance: Access life insurance options to safeguard your loved ones.
  • Supplemental Insurance: Accident and critical illness insurance
  • Career Growth: With a focus on internal promotions, employees enjoy significant advancement opportunities.
  • Paid Training: Learn new skills while earning a paycheck.
  • Fun, Engaging Work Environment: Enjoy a team-oriented culture that fosters collaboration and engagement.
  • Casual Dress Code: Be comfortable while you work.
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