Call Center Agent
About The Position
Ready to be the heart of the guest experience? Cherokee Nation Entertainment is seeking a Guest Service (Call Center) Agent to be the welcoming voice and helpful hand for our valued guests! If you're a master communicator with a knack for making people feel special, and you thrive in a fast-paced environment where weekends and holidays are your time to shine, then this full-time role is for you. You'll be the first impression and lasting memory for countless visitors. You'll expertly handle incoming calls, guiding guests through hotel and restaurant reservations, concert ticket sales, and all their general inquiries about our exciting properties, amenities, and promotions. Your mission? To accurately and efficiently fulfill requests, maintain precise records, and enthusiastically promote the benefits of our One Star Rewards program. Plus, you'll be the go-to resource for navigating our website and phone app, always maintaining a positive and professional attitude. If you're ready to create unforgettable moments for our guests and be an essential part of a dynamic team, apply today!
Responsibilities
- Handle incoming calls
- Guide guests through hotel and restaurant reservations
- Handle concert ticket sales
- Answer general inquiries about properties, amenities, and promotions
- Accurately and efficiently fulfill requests
- Maintain precise records
- Enthusiastically promote the benefits of our One Star Rewards program
- Be the go-to resource for navigating our website and phone app
- Maintain a positive and professional attitude
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
