Call Center Agent, Access & Navigation, Full Time, Day

Valley Health System • Mahwah, NJ

3d • $20 - $25

About The Position

POSITION SUMMARY: To perform hospital telecommunications functions on a computerized call center including processing incoming and outgoing calls, maintaining the physicians` answering service patient directory, paging, and hospital operator calls. Responds to all Hospital emergency alarms including codes, fire/smoke, burglar, etc EDUCATION: High school diploma or equivalent required. EXPERIENCE: Computer experience required. Requires typing skills of a minimum of 40 wpm. Customer service/computerized call center experience preferred. SPECIAL SKILLS: Requires typing skills of 40 WPM and computer literacy. Ability to read, write, and speak clear and fluent English. Team and customer focused. Ability to perform work accurately with attention to detail within specified time periods. Ability to handle frequent interruptions; adapt to changes in workload and work schedule and remain composed during interruptions and emergencies. Ability to set priorities and solve problems in an expedient and efficient manner. Ability to respond quickly to emergency dispatch messages and alerts. Job Location 960 MacArthur Blvd Mahwah NJ Access & Navigation Shift Day (United States of America) Benefits Medical/Prescription, Dental & Vision Discount Program (Full Time/Part Time Employees) Group Term Life Insurance and AD&D(Full Time Employees) Flexible Spending Accounts and Commuter Benefit Plans Supplemental Voluntary Benefits ( e.g. Short-term and Long-term Disability, Whole Life Insurance, Legal Support, etc.) 6 Paid Holidays, Paid Time Off (varies), Wellness Time Off, Extended Illness Retirement Plan Tuition Assistance Employee Assistance Program (EAP) Valley Health LifeStyles Fitness Center Membership Discount Day Care Discounts for Various Daycare Facilities Salary Joining Valley Health System means becoming part of a dedicated team that values the highest quality of care in a supportive environment. In our commitment to high performance and reliability, we encourage and recognize exceptional individual performance through our industry leading compensation practices including a starting salary and benefits in accordance with your role, experience, education, and licensure. Actual individual salaries vary depending on these factors. The salary listed does not include other forms of compensation or benefits. Pay Range: $19.81 - $24.76 (per hour) EEO Statement Valley Health System does not discriminate on the basis of ancestry, age, atypical hereditary cellular or blood trait, civil union status, color, creed, disability, domestic partnership, gender, gender identity or expression, familial status, genetic information, liability for service in the Armed Forces of the United States, marital status, medical condition or illness, mental or physical handicap, national origin, nationality, perceived disability, pregnancy, race, refusal to submit to genetic testing or make available results of such tests, religion, sex, sexual orientation, veteran’s status or any other protected basis, in accordance with all applicable Federal, State and Local laws. This applies to all areas of employment, including recruitment, hiring, training and development, promotion, transfer, termination, layoff, compensation, benefits, social and recreational programs, and all other conditions and privileges of employment. Valley Health System is proud of our commitment to improving the lives of our patients, our staff, and the communities we serve. When you join Valley, you’re joining a team of people who believe in delivering quality care in a supportive environment where top performance is both nurtured and recognized. Our culture is built on going the extra mile, doing what’s right, and always striving to be better together.

Requirements

• High school diploma or equivalent required.
• Computer experience required.
• Requires typing skills of a minimum of 40 wpm.
• Requires typing skills of 40 WPM and computer literacy.
• Ability to read, write, and speak clear and fluent English.
• Team and customer focused.
• Ability to perform work accurately with attention to detail within specified time periods.
• Ability to handle frequent interruptions; adapt to changes in workload and work schedule and remain composed during interruptions and emergencies.
• Ability to set priorities and solve problems in an expedient and efficient manner.
• Ability to respond quickly to emergency dispatch messages and alerts.

Nice To Haves

• Customer service/computerized call center experience preferred.

Responsibilities

• perform hospital telecommunications functions on a computerized call center including processing incoming and outgoing calls
• maintaining the physicians` answering service patient directory
• paging
• hospital operator calls
• Responds to all Hospital emergency alarms including codes, fire/smoke, burglar, etc

Benefits

• Medical/Prescription, Dental & Vision Discount Program (Full Time/Part Time Employees)
• Group Term Life Insurance and AD&D(Full Time Employees)
• Flexible Spending Accounts and Commuter Benefit Plans
• Supplemental Voluntary Benefits ( e.g. Short-term and Long-term Disability, Whole Life Insurance, Legal Support, etc.)
• 6 Paid Holidays, Paid Time Off (varies), Wellness Time Off, Extended Illness Retirement Plan
• Tuition Assistance
• Employee Assistance Program (EAP)
• Valley Health LifeStyles Fitness Center Membership Discount
• Day Care Discounts for Various Daycare Facilities

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED