Call Center / Admissions Representative

Clare Foundation, Inc. • Santa Monica, CA

5h • Onsite

About The Position

The Call Center Representative is responsible for providing phone coverage and generating interest in CLARE|MATRIX treatment program offerings and working with potential clients and their families to facilitate admission. Our Call Center Representative answers all pre-admissions/general intake questions from potential clients, families, or their referral sources. They conduct over-the-phone screenings, schedule intakes, and assist clients with understanding their insurance benefits.

Requirements

• The ideal candidate will have counseling experience in a substance misuse treatment center setting.
• High School Diploma (Two-year degree or higher preferred).
• Must have 2 years of experience within the chemical dependency field working over the phone or face to face with clients.
• Excellent computer-based and telephonic skills - Salesforce experience is a plus
• Ability to prioritize and multitask
• Excellent interpersonal and communication skills with a strong client focus

Nice To Haves

• CAADAC or related certification is preferred.

Responsibilities

• Provide phone coverage during assigned shift
• Ability to generate interest in our treatment program offerings
• Ability to advise callers on the treatment process and move potential clients past their barriers to treatment
• Document all client information and communication in Salesforce
• Maintain knowledge of our treatment center’s service offerings and current census
• Timely follow-ups with qualified clients to ensure admission
• Professional and positive attitude in the workplace and with all callers
• Provide excellent customer service to potential clients and their family members
• Ability to successfully prioritize in a fast-paced working environment
• Communicate insurance verification results to potential clients
• Discuss payment options with the client and/or family
• Refer caller to appropriate facility outside of our network if they are not appropriate for one of our treatment centers
• Collaborate with a multidisciplinary to ensure comprehensive participant care.
• Participate in staff meetings, one-on-one meetings with supervisor(s), and other meetings as required.
• Participate in in-service training.
• Maximize learning opportunities by remaining receptive to constructive feedback and utilizing support available from your supervisor and others.
• Maintain a good knowledge and understanding of CLARE|MATRIX’s mission, vision, & philosophy.
• Contribute to a healthy work environment by cultivating and maintaining appropriate boundaries and professional demeanor at all times.
• Communicate on a direct and timely basis about needs and problems as they arise.
• Ensure standards of conduct are upheld to CLARE|MATRIX standards.
• Ensure a community environment is maintained.
• Ensure health and safety regulations are upheld to CLARE|MATRIX standards.

Benefits

• Employer Paid Medical, Dental, Vision, Life/AD&D, and LTD insurance
• Vacation and sick leave
• 11 Paid Holidays (including a birthday holiday)
• 403(b) Retirement Plan (may be eligible for employer matching up to 6% the 1st of the quarter after 90 days of service)
• Flexible Spending Account (FSA)
• Mentorship and formal training to help you grow
• Performance-based culture and endless opportunities for growth

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED