Admissions Call Center Specialist

Universal Technical Institute • Phoenix, AZ

9d • $20 • Hybrid

About The Position

Elevate Your Career as a Call Center Specialist in the Greater Phoenix Area!Do you have a talent for persuasion and a passion for helping people make life-changing decisions? If you're in the greater Phoenix area, Universal Technical Institute has a dynamic opportunity for you. We're seeking driven individuals to join our team as Call Center Specialist, where you'll be the catalyst that inspires prospective students to take the leap into a rewarding career in the skilled trades. You'll be a key player in driving enrollment by engaging potential students, highlighting the benefits of our programs, and motivating them to take the next step.
What We Offer:
$20/hour
Paid Training
Tuition Waiver: Enjoy a tuition waiver after 6 months of employment for you AND your immediate family offered at UTI and Concorde campuses
Paid Time Off: Competitive paid time off programs for employees (Vacation, Sick, Flexible, Holiday)
Retirement Matching: 50% match on the first 6% of your contributions after 90 days
Paid Parental Leave: 4 weeks of paid leave for both birthing and non-birthing parents to bond with a new baby
Competitive Insurance: Health, vision, and dental coverage for you and your dependents
Pet Insurance: Competitive coverage for your furry family members through ASPCA
Health Plan Enrollment: Eligibility starts first of the month following completing one full month of employment
What we're looking for:
A fast-paced achiever who thrives on meeting and exceeding goals
A persuasive communicator with the ability to build rapport quickly and turn interest into action
Someone who is proactive and relentlessly focused on driving results
Must be able to commit to a hybrid work schedule, with 3 days in-office
Must be available to work Monday - Friday or Tuesday - Saturday 9:00am - 5:30pm

Requirements

• High school diploma or GED
• Ability to work in a fast-paced environment where deadlines are essential
• Ability to listen, react and establish rapport quickly
• Self-motivated and action oriented

Nice To Haves

• Previous sales and call center experience a plus!
• Bilingual (English/Spanish) skills a plus

Responsibilities

• Engage with potential students through outbound calls and other communication channels, assess their eligibility and interest, and schedule personalized campus visits
• Master the details of our education program offerings, campus locations, and admission standards to confidently promote them
• Work efficiently from activity queues in Dynamics CRM, documenting interactions to ensure a streamlined process
• Consistently meet daily, weekly, and monthly engagement and conversion targets
• Other duties as assigned

Benefits

• $20/hour
• Paid Training
• Tuition Waiver: Enjoy a tuition waiver after 6 months of employment for you AND your immediate family offered at UTI and Concorde campuses
• Paid Time Off: Competitive paid time off programs for employees (Vacation, Sick, Flexible, Holiday)
• Retirement Matching: 50% match on the first 6% of your contributions after 90 days
• Paid Parental Leave: 4 weeks of paid leave for both birthing and non-birthing parents to bond with a new baby
• Competitive Insurance: Health, vision, and dental coverage for you and your dependents
• Pet Insurance: Competitive coverage for your furry family members through ASPCA
• Health Plan Enrollment: Eligibility starts first of the month following completing one full month of employment

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED