Calendar Builder

Jackson Dawson•Dearborn, MI

9h•Onsite

About The Position

Jackson Dawson is looking to welcome a Calendar Builder / Appointment Scheduler is responsible for coordinating and maintaining training schedules for In-Dealership Trainers. This role requires strong attention to detail, the ability to collaborate effectively in a team environment, and clear, professional communication via phone and email. Work location: On-site at the Dearborn, MI office

Requirements

High school diploma or equivalent required
Proficiency in Microsoft Office applications, with a strong emphasis on Excel
Excellent written and verbal communication skills
Professional phone etiquette with the ability to communicate effectively with individuals of varying personalities and roles.
Strong grammar skills with the ability to proofread and edit documents accurately.
Exceptional attention to detail with the ability to manage multiple tasks simultaneously.
Demonstrate analytical, critical thinking, and problem-solving abilities.
Ability to work independently as well as collaboratively in a team environment.
Flexibility and adaptability to adjust trainer schedules as changes arise.
Position requires regular, on-site presence in the office.

Responsibilities

Create, coordinate, and maintain daily schedules for In-Dealership Trainers
Develop training schedules based on multiple factors, including logistics and geographic considerations.
Monitor, track, and record hours worked by In-Dealership Trainers
Collaborate effectively with colleagues and adjust schedules as needed to accommodate changes.
Record visit dates and travel details; routinely audit data to ensure accuracy and completeness.
Conduct daily conflict checks to prevent double-booking within and outside the In-Dealership Training program.
Proofread and review documents and spreadsheets for accuracy and professionalism.
Maintain a polished, professional, and approachable phone presence.
Communicate clearly and effectively with Dealership Managers regarding training schedules.
Answer, screen, and transfer incoming calls; respond to questions and requests as appropriate.
Perform weekly data validation to confirm that information is accurate and up to date.
Analyze and compare data across multiple spreadsheets to support program research and reporting.
Manage and prioritize workload based on program needs and direction from management.
Place outbound and manage inbound calls and emails with dealerships and field representatives, taking appropriate action for each interaction.
Perform additional duties as assigned.