CAGE SUPERVISOR

The Strat Hotel Casino And Skypod•Laughlin, NV

60d•Onsite

About The Position

Summary: Responsible for assisting with the day to day operation and direct supervision of assigned activities within the Cage department. Oversee overall department and/or shift(s) as assigned. Ensure daily operations and experiences meet guest expectations. Appropriately respond to and manage any escalated departmental concerns and guest and/or employee challenges. Perform the duties of a Cage Cashier as needed.

Requirements

2 years of previous experience working in high volume, fast-paced cashiering environment
Prior experience working in a team or group environment in a supervisory role
Able to effectively communicate in small groups, as well as on an individual-basis
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form
Ability to read and interpret documents such as safety rules, operating and maintenance instructions and procedure manuals
Able to efficiently write routine reports and correspondence
Ability to accurately add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions, and decimals
Advanced computer skills
Ability to accurately process data using a computer and 10-key
At least 21 years of age
High school diploma or equivalent
Able to effectively communicate in English, both written and verbal
Ensure compliance with all applicable gaming laws and company internal controls, policies and procedures, Title 31, and federal regulations
Obtain and maintain all work cards as required by the company
Verify right to work in the United States

Nice To Haves

Bachelor's degree from a four-year college or university preferred

Responsibilities

Assist with interviewing, training, developing, measuring performance, disciplining, and/or scheduling department staff, as assigned
Implement and ensure compliance with policies, procedures, and internal controls
Handle and resolve any escalated situations that may arise with guests
Monitor and review the accuracy of transactions involving casino gaming chips, coin, currency, patron's checks, casino credit, forms, keys and records relating to the casino cage and pit
Remain knowledgeable of and ensure compliance with local jurisdiction gaming laws (federal and state, including Title 31 regulations as well as company internal controls, policies and procedures
Report any monetary or procedural discrepancy to the Cage Manager in a timely manner
Issue and receive funds for chips, tokens, checks, coins and promotional items purchased or won in the casino
Issues necessary operating funds to other departments
Balance assigned funds and maintain an organized workstation
Operate computer, coin sorter, money sorter, office equipment, telephone, and key control system
Maintain and complete various gaming and company forms and reports
Ensure compliance with all applicable gaming laws and company internal controls, policies and procedures
Provide outstanding customer service in a timely manner to both guests and fellow employees
Ensure compliance with all applicable gaming laws and company internal controls, policies and procedures, Title 31, and federal regulations
Perform other duties as assigned