CAGE SUPERVISOR

Motorcity Casino Hotel•Detroit, MI

3d•Onsite

About The Position

Join the best game in town! You already know that MotorCity is a great place to play. Now you can join the team that makes this a great place to work, too! The Cage Supervisor oversees daily Cage operations to ensure the secure, accurate, and efficient handling of all financial transactions within the casino. In this role, you'll provide frontline leadership to Cage Cashiers, ensure compliance with internal controls and gaming regulations, and deliver exceptional guest service in a fast-paced, high-security environment. Additionally, you'll: Supervise and coordinate the daily activities of Cage Cashiers, including scheduling, break coverage, and workflow management. Ensure accurate processing of all cage transactions, including cash handling, chip exchanges, marker transactions, jackpots, and player account transactions. Enforce internal controls, policies, procedures, and all applicable gaming regulations. Resolve guest inquiries, concerns, and disputes in a professional and courteous manner. Provide coaching, training, and performance feedback to Cage team members. Partner with Security, Surveillance, Compliance, and other casino departments to maintain operational integrity. Maintain a visible presence on the casino floor to promote service excellence and adherence to procedures. Perform additional responsibilities as assigned. What We Offer MotorCity Casino Hotel offers competitive wages, excellent medical, dental, and vision benefits, a generous 401(k) program, and childcare reimbursement. You'll enjoy complimentary meals during your shift, vacation time, and your uniforms and their cleaning will be paid for. Plus, there's free on-site parking, exclusive associate discounts, tuition reimbursement, and more. And as a MotorCity Casino Hotel associate, you'll find exciting opportunities for professional growth and advancement. As an active community partner, MotorCity Casino Hotel is dedicated to the city of Detroit. Our associates, management, and ownership contribute to the metro-Detroit community through several local programs that have a positive impact on the lives of the people in our city. Our ing Hands committee, a dynamic group of associate volunteers established in 2003, is the driving force behind many of the philanthropic initiatives that help us make a difference in our community.

Requirements

Strong knowledge of cage operations, internal controls, and gaming regulations.
Exceptional cash-handling accuracy and attention to detail.
Ability to lead, coach, and motivate a diverse team.
Excellent communication, customer service, and conflict-resolution skills.
Ability to work flexible schedules, including nights, weekends, holidays, and extended shifts.

Responsibilities

Supervise and coordinate the daily activities of Cage Cashiers, including scheduling, break coverage, and workflow management.
Ensure accurate processing of all cage transactions, including cash handling, chip exchanges, marker transactions, jackpots, and player account transactions.
Enforce internal controls, policies, procedures, and all applicable gaming regulations.
Resolve guest inquiries, concerns, and disputes in a professional and courteous manner.
Provide coaching, training, and performance feedback to Cage team members.
Partner with Security, Surveillance, Compliance, and other casino departments to maintain operational integrity.
Maintain a visible presence on the casino floor to promote service excellence and adherence to procedures.
Perform additional responsibilities as assigned.