Cage Shift Supervisor

Churchill DownsLouisville, KY
1dOnsite

About The Position

Derby City Gaming & Hotel boasts nearly 1,300 of the latest games, a grab-n-go restaurant, Oliver's Chophouse & Bourbon Bar, a Kentucky Derby-themed hotel, and live music! The newly expanded Derby City Gaming & Hotel was voted one of the “Best Places to Work in Greater Louisville” by Louisville Business FirstJOB SUMMARY The Cage & Player Services Supervisor is responsible for assisting the Cage & Player Services Leadership Team in the successful operation of the department.

Requirements

  • Leadership abilities demonstrated in supervising the department's operations.
  • Maintaining a professional working relationship among all internal and external guests.
  • Oral and written communication skills.
  • Willingness to assume overall responsibility relative to the performance of the department.
  • Three to five years of experience in a cashier/banking environment.
  • 2-year degree in related field or equivalent work experience preferred.
  • Two to three years of leadership experience preferred.
  • Ability to obtain a valid Racing License.

Responsibilities

  • Responsible for supervising the daily operation of Cage and Player Services.
  • Responsible for guest service, relations, and resolving disputes to assure that our guests have a favorable gaming experience.
  • Ensure the safety and security of Team Members and guests. Facilitates, processes, and programs to effectively control and reduce lost-time injuries.
  • Delegate duties and assign responsibilities to Team Members.
  • Complete and process performance reviews.
  • Assist in the development of Team Members, conduct interviews, and participate in the selection, hiring, coaching, retention, discipline, and termination process.
  • Review daily staffing levels to maintain a budgeted level of employment.
  • Ensure compliance with the Bank Secrecy Act (BSA) and the property's BSA Policy.
  • Monitor for suspicious activity as defined by the BSA and the property's BSA Policy.
  • Abide by and ensure that all policies and procedures are being followed to safeguard the company's assets and funds.
  • Review Cage activities and marketing promotions with Cage & Player Services Leadership Team, then communicate and implement with frontline Team Members.

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What This Job Offers

Job Type

Full-time

Career Level

Manager

Education Level

Associate degree

Number of Employees

251-500 employees

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