Cage Shift Supervisor

Churchill Downs•Louisville, KY

1d•Onsite

About The Position

Derby City Gaming & Hotel boasts nearly 1,300 of the latest games, a grab-n-go restaurant, Oliver's Chophouse & Bourbon Bar, a Kentucky Derby-themed hotel, and live music! The newly expanded Derby City Gaming & Hotel was voted one of the “Best Places to Work in Greater Louisville” by Louisville Business FirstJOB SUMMARY The Cage & Player Services Supervisor is responsible for assisting the Cage & Player Services Leadership Team in the successful operation of the department.

Requirements

Leadership abilities demonstrated in supervising the department's operations.
Maintaining a professional working relationship among all internal and external guests.
Oral and written communication skills.
Willingness to assume overall responsibility relative to the performance of the department.
Three to five years of experience in a cashier/banking environment.
2-year degree in related field or equivalent work experience preferred.
Two to three years of leadership experience preferred.
Ability to obtain a valid Racing License.

Responsibilities

Responsible for supervising the daily operation of Cage and Player Services.
Responsible for guest service, relations, and resolving disputes to assure that our guests have a favorable gaming experience.
Ensure the safety and security of Team Members and guests. Facilitates, processes, and programs to effectively control and reduce lost-time injuries.
Delegate duties and assign responsibilities to Team Members.
Complete and process performance reviews.
Assist in the development of Team Members, conduct interviews, and participate in the selection, hiring, coaching, retention, discipline, and termination process.
Review daily staffing levels to maintain a budgeted level of employment.
Ensure compliance with the Bank Secrecy Act (BSA) and the property's BSA Policy.
Monitor for suspicious activity as defined by the BSA and the property's BSA Policy.
Abide by and ensure that all policies and procedures are being followed to safeguard the company's assets and funds.
Review Cage activities and marketing promotions with Cage & Player Services Leadership Team, then communicate and implement with frontline Team Members.