CAGE SUPERVISOR

Caesars Entertainment Corporation•Pompano Beach, FL

72d•Onsite

About The Position

Assist the Cage Manager in overseeing the successful operation of the Cage. Ensure a favorable gaming experience for guests. Promote Family Style Service culture through actions and positive attitude.

Requirements

Two to Five years experience in cage operations and supervision with a 2-year degree in related field or equivalent work experience.
Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.
Knowledge of machines and tools, including their designs, uses, repair, and maintenance.
Knowledge of gaming laws and regulations.
Give full attention to what other people are saying, take time to understand the points being made, ask questions as appropriate, and not interrupt at inappropriate times.
Talking to others to convey information effectively.
Determining causes of operating errors and deciding what to do about it.
Use logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
Monitor/Assess performance of oneself, other individuals, or organizations to make improvements or take corrective action.
Must be able to obtain and maintain a 1055 Slot/Cardroom/Pari-Mutuel Individual Combo Employee Occupational License.
Must be at least 21 years of age.
Three (3) years of tax returns required.

Responsibilities

Maintain a pleasant, friendly, and welcoming attitude toward all external and internal guests at all times.
Maintain strict confidentiality relative to financial information, operating systems, company policies and procedures, marketing plans, and team member information.
Supervise all Cage activities during assigned shift.
Perform vault responsibilities.
Ensure compliance with Internal Controls, State Regulations, and Company SOPs in all transactions and activities.
Monitor staffing levels to ensure budgetary compliance.
Review Cage Settlement Sheet for reasonability and correctness.
Complete and/or review CTRs, MTLs, CCTLs, CCLs, and all other required Title 31 documentation.
Participate in interviewing and selecting new team members, and train and develop team members.
Issue disciplinary action as needed.
Assign work to team members and monitor for timely and proper completion.
Produce and deliver reports as needed.
Utilize training and existing policies and procedures to make sound business decisions.
Continuously strive to build and maintain rapport with guests by promptly and professionally handling disputes and making every effort to achieve guest satisfaction.
Assist in maintaining a spotless casino by disposing of any cups, glasses, or bottles left by guests.
Improve productivity by recommending improvements, processes, equipment, and systems.
Adhere to regulatory, departmental, and Company policies in an ethical manner and empower and require others to do the same.
Have complete knowledge of all casino events and promotional activities, and assist with disseminating such information to cage staff members.
Keep work area in a clean and orderly manner.
Ensure the safety and security of all guests and team members.
Must be able to work a flexible schedule as required by business operations, including late nights, weekends, and holidays; shifts may change.
Other duties as assigned or any reasonable request from any member of management.
Ensure at all times operating principles are being adhered to: Clean - Keep all areas clean and pristine; Safe - Follow all safety policies and procedures; Friendly - Use customer courtesy skills of Family Style Service to provide superior guest service; Fun - Be interactive with all internal and external guests while maintaining professional standards.