Cage Cashier

Kalispel Tribe•Airway Heights, WA

1d•Onsite

About The Position

Summary of Functions: Cage Cashiers calculate totals for customers chips and pays out cash for chips collected. They will ensure that their cash drawer is balanced at all times and makes exchanges with the vault when necessary. They also verify identification of customers requesting cash advances and will complete transactions accurately throughout shift. Essential Duties and Responsibilities Safeguards Northern Quest Casino bankroll. Maintains accurate bank balance in excess of $40,000 Sells and redeems player terminal tickets. Sells and Redeems Gift Cards through the IG system. Performs patron management functions including and not limited to, setting up guest account, issuing comps, printing player cards, updated guest information, redeeming rewards. Redeems CouponsRedeems vouchers through the Epicentral system. Redeems Promotional Payout Vouchers Exchanges foreign currency by accurately computing exchange rate. Exchanges cash and chips for customers following specific cash and chip handling procedures. Follows current check cashing and credit/debit advance policies while processing checks and credit/debit transactions through the appropriate software.Works as a team with other team members to maintain the best service standards available. Assures that all items of value are secured when leaving work area.Calls for assistance when any transaction is suspicious Notifies a supervisor in case of a discrepancy with a guest or any other irregularity. Assists with tracking all reportable transactions in accordance with Title 31 requirements. Maintains confidentiality of casino and guest operations data. Prepares issues and receives poker dealer banks. Assists poker department in multiple duties associated with poker tournaments, live poker games and poker payouts.Reconcile bank at end of shift Provides exceptional guest service to all external and internal casino guests utilizing the principals of the core values Ensures control/protection of company assets. Maintains a neat and orderly working space as to present a professional image. Available and willing to work any changes in hours deemed necessary for Business Levels. Responsible for maintaining a consistent, regular good attendance record. Responsible for attending mandatory training classes and department meetings May be required to be a panelist for the Internal Review Hearings. This job description does not list all of the duties of this position. You may be instructed by management to perform other duties as assigned.

Requirements

High school diploma or general education degree (GED)
Two years of prior cashiering or cash handling experience or working in a fast pace, multitask environment or an equivalent combination of both
Must be computer literate with working knowledge of Microsoft programs and cash processing software
Ability to handle cash accurately
Delivery of outstanding, attentive and friendly service to customers
Requires ability to operate a 10 key
Ability to handle stress, remain calm and courteous and handle a wide variety of clientele
Ability to maintain effective working relationships with department heads, team members
Ability to work with mathematical concepts such as fractions, percentages and ratios to practical solutions
Excellent organizational, communication and interpersonal skills
Skill in solving practical problems and dealing with situation where only limited standardization exists
Able to perform minimal troubleshooting on basic equipment used in essential job functions
Ability to obtain and maintain a Tribal Gaming License and a Class III Gaming License
Completion and passing score on a cage math test
Completion and passing of the Cage training program
Completion and passing Title 31
Ability to work nights, weekends and holidays as required

Responsibilities

Calculates totals for customers chips and pays out cash for chips collected
Ensure that their cash drawer is balanced at all times and makes exchanges with the vault when necessary
Verify identification of customers requesting cash advances
Complete transactions accurately throughout shift
Safeguards Northern Quest Casino bankroll
Maintains accurate bank balance in excess of $40,000
Sells and redeems player terminal tickets
Sells and Redeems Gift Cards through the IG system
Performs patron management functions including and not limited to, setting up guest account, issuing comps, printing player cards, updated guest information, redeeming rewards
Redeems Coupons
Redeems vouchers through the Epicentral system
Redeems Promotional Payout Vouchers
Exchanges foreign currency by accurately computing exchange rate
Exchanges cash and chips for customers following specific cash and chip handling procedures
Follows current check cashing and credit/debit advance policies while processing checks and credit/debit transactions through the appropriate software
Works as a team with other team members to maintain the best service standards available
Assures that all items of value are secured when leaving work area
Calls for assistance when any transaction is suspicious
Notifies a supervisor in case of a discrepancy with a guest or any other irregularity
Assists with tracking all reportable transactions in accordance with Title 31 requirements
Maintains confidentiality of casino and guest operations data
Prepares issues and receives poker dealer banks
Assists poker department in multiple duties associated with poker tournaments, live poker games and poker payouts
Reconcile bank at end of shift
Provides exceptional guest service to all external and internal casino guests utilizing the principals of the core values
Ensures control/protection of company assets
Maintains a neat and orderly working space as to present a professional image
Available and willing to work any changes in hours deemed necessary for Business Levels
Responsible for maintaining a consistent, regular good attendance record
Responsible for attending mandatory training classes and department meetings
May be required to be a panelist for the Internal Review Hearings