Cafe Shift Lead

The Cambridge School of Culinary Arts•Cambridge, MA

22d•Onsite

About The Position

CSCA Café is a new and exciting café and bakery that will highlight exceptional coffee, exquisite pastries and a friendly atmosphere. We pride ourselves on providing top-notch service, the highest quality products, showcasing the work of CSCA’s Professional students and creating a community space where customers can relax and enjoy their favorite beverages, baked goodies and other retail products . J OB S UMMARY The Shift Leader is responsible for assisting the Cafe Manager with overseeing the daily operations of our café/bakery, ensuring exceptional customer service, efficient operations, and high-quality product delivery. This role involves overseeing staff, scheduling, handling inventory, and maintaining a welcoming and clean environment for customers. To be successful in this role you should have work experience with various roles in coffee shops and/or bakeries. Ultimately, you will help increase profitability, boost customer engagement and propel CSCA cafe into a favorite neighborhood spot.

Requirements

Supervisory experience working in the food or hospitality industry.
2+ years of experience in café, bakery or restaurant management preferred
Hands-on experience with professional coffee machines and restaurant equipment
Availability to work within operating hours (including weekends, evenings and holidays)
Excellent communication skills with the ability to manage and motivate a team
Customer-centric service attitude
High school diploma or GED with special consideration given to those with additional education.
Excellent time management skills and the ability to prioritize work tasks.
Excellent written and verbal communication skills
Able to multitask and work in a fast-paced environment
ServSafe Food Manager or comparable certification a plus.
Proven supervisory skills with exemplary organizational, time management, communication, and customer service skills
Excellent customer service and interpersonal skills
Able to work well under pressure
Strong organizational and problem-solving skills
The ability to lift 25+ pounds and stand for long periods of time

Responsibilities

Manage day-to-day operations of the cafe
Train new staff and baristas
Train employees on drink and food preparation and proper use of equipment
Coordinate Baked Goods Program needs with bakers
Maintain updated records of daily, weekly and monthly revenues and expenses
Suggest new menu items based on seasonality and customers’ preferences in concert with CSCA Café Ownership (for example vegan coffee drinks)
Advise staff on the best ways to resolve issues with clients and deliver excellent customer service
Ensure all cafe areas are clean and tidy
Nurture friendly relationships with customers to increase loyalty and boost our reputation
Oversee scheduling of staff members and be able to quickly find replacements in the event of a staff member being sick or absent
Monitor and maintain inventory levels
Oversee deliveries and the proper receipt and storage of all ingredients and inventory
Oversee daily operations, including opening and closing procedures, cash handling, and equipment maintenance.
Ensure compliance with health and safety regulations, including food handling and sanitation standards.
Create and maintain a positive, customer-focused environment, addressing customer concerns and feedback promptly.
Monitor sales performance and work to achieve financial goals, including budgeting and cost control.
Ensure the café bakery’s aesthetic and ambiance meet company standards.