Cafe Shift Assistant
About The Position
The Café Shift Assistant supports the day-to-day operations of Edmonds Café by providing consistent, high-quality customer service and ensuring café standards are upheld during each shift. This role is hands-on and service-focused, with responsibilities that include preparing coffee and beverages, assisting with food service, operating the point-of-sale system, maintaining a clean and safe workspace, and supporting opening and closing procedures. The Café Shift Assistant also helps guide and train student workers on shift, communicates important shift updates, and supports inventory and compliance needs to ensure smooth and efficient café operations.
Requirements
- Maintain regular and reliable attendance and punctuality, with or without reasonable accommodation
- Strong customer service, interpersonal communication, and multitasking skills
- Ability to learn quickly in a fast-paced environment
- Ability to lift up to 30 pounds and stand for extended periods of time
Nice To Haves
- Experience with guest service standards, point-of-sale systems, and inventory processes preferred
Responsibilities
- Deliver excellent customer service by engaging with guests and responding to customer needs
- Operate the point-of-sale system, follow drink recipes, and prepare menu items including artisanal coffee beverages, beer, wine, and food
- Maintain cleanliness of the café, service areas, and workstations, including completing closing duties at the end of each shift
- Follow Edmonds Café operational policies and procedures, including payment handling, safety, and security standards
- Comply with all local, state, and federal health and sanitation regulations
- Follow café liquor license requirements and policies related to beer and wine sales, service, and consumption
- Assist with opening and closing duties as scheduled
- Support training and onboarding of student workers across coffee and beverage stations (including beer and wine service for those who are RBS certified)
- Provide day-to-day guidance and support to student workers during shifts in the absence of management
- Assist with coaching student workers on customer service expectations and café procedures
- Monitor stock levels and assist with regular inventory counts
- Receive and unpack deliveries, reconcile items with invoices, and assist with organizing storeroom shelves
- Rotate products and follow FIFO (first-in, first-out) inventory practices
- Help maintain clean, organized, and safe storeroom areas
- Communicating shift updates and notes to management as needed
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
No Education Listed
