Cafe Retail Supervisor

Hilton Grand Vacations•San Antonio, TX

14d

About The Position

As a Cafe Retail Supervisor, you will be responsible for driving company success through performing the following tasks to the highest standards selling, maintaining, and stocking products to enhance the customer experience and to provide friendly, efficient and professional customer service. Essential job functions Open and close store Greet each guest as they enter the store Check in vendors accurately (count with vendor and check for correct product) Price, check dates, and rotates merchandise in correct date order Operates cash register and follows cash drop procedures Counts register at the beginning and end of shift Assists guests with location, price and use of merchandise Read and follow the daily instructions for all special deliveries of coffee and/or food Maintain coffee bar at all times, keep stocked and cleaned Keep shelves, counters and register area clean (maintain a clean and neat work area). Keep all stock pulled forward with labels facing out (coolers and shelves). Wipe down coolers and glass doors as needed. Answer telephone in guest friendly voice, according to policy, to assist in guest needs. We offer an excellent benefit package to our full-time Team Members that include medical, dental and vision insurance, 401K plan, Paid Time Off (PTO) program and extraordinary travel benefits! What are we looking for? Hilton Grand Vacations is a leader in the vacation ownership industry, operating with an unwavering dedication to innovation, quality, and continued growth. We believe that at the core of our company’s success are our Team Members! To fulfill this role successfully, you must possess the following minimum qualifications and experience:

Requirements

A minimum of two (2) years of experience in retail/cash handling required.
A minimum of one (1) year of supervisory experience in the retail field required.
Food Handler’s card – must be state/county-specific.
Alcohol Awareness Training Certification – must be state/county-specific.
High school diploma or equivalent
Must be of legal age to serve and sell alcohol
Must be of legal age to sell cigarette and/or tobacco products
Cash handling skills (count currency, make and count back change)
Ability to do basic math calculations with or without the use of a calculator.

Nice To Haves

Ability to work alone
Excellent customer service skills
Proficient in time management; the ability to coordinate and manage multiple priorities
Ability to take initiative and effectively adapt to changes
Recognizes an emergency situation and take appropriate action
Ability to establish and maintain a cooperative working relation
Able to use good judgment; work independently, with minimal direction
Proficient in public speaking
Strong analytical and problem solving skills
Performs well with frequent interruptions and/or distractions

Responsibilities

Open and close store
Greet each guest as they enter the store
Check in vendors accurately (count with vendor and check for correct product)
Price, check dates, and rotates merchandise in correct date order
Operates cash register and follows cash drop procedures
Counts register at the beginning and end of shift
Assists guests with location, price and use of merchandise
Read and follow the daily instructions for all special deliveries of coffee and/or food
Maintain coffee bar at all times, keep stocked and cleaned
Keep shelves, counters and register area clean (maintain a clean and neat work area).
Keep all stock pulled forward with labels facing out (coolers and shelves).
Wipe down coolers and glass doors as needed.
Answer telephone in guest friendly voice, according to policy, to assist in guest needs.