Cafe Dining Services Manager

Carilion Medical Center • Roanoke, VA

2d

About The Position

The Manager, Dining Services provides leadership and operational management for assigned dining services operations, ensuring high levels of customer satisfaction, regulatory compliance, financial stewardship, and employee engagement. Promotes a positive, service-oriented work environment aligned with departmental and organizational goals.

Requirements

• High School Diploma or GED.
• Minimum of 5 years of experience in food service operations, including leadership responsibility in a high-volume environment.
• Strong leadership, organizational, financial, problem-solving, and communication skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Proficiency with Microsoft Office and operational systems.
• Ability to lead teams, resolve operational issues independently, and collaborate effectively across departments.

Responsibilities

• Manages daily operations of assigned dining services areas, ensuring safe, efficient, and high-quality food service delivery
• Leads, coaches, and develops supervisors, leads, and frontline staff; oversees hiring, training, scheduling, performance management, and employee retention
• Establishes daily priorities and directs staffing and workflow to meet operational, quality, and service expectations
• Monitors customer satisfaction data and rounding feedback; implements improvement strategies based on findings
• Ensures compliance with all applicable regulatory, sanitation, food safety, and infection prevention standards (including OSHA, Joint Commission, state and local regulations)
• Oversees food, supply, and equipment inventory; supports budget management, expense monitoring, and cost-containment initiatives
• Maintains accuracy of menu systems, production systems, and clinical or retail interfaces as applicable
• Collaborates with nursing, clinical teams, facilities, vendors, and leadership to support service delivery and operational initiatives
• Participates in departmental and system-wide projects, performance improvement initiatives, and policy development
• Maintains confidentiality of patient, employee, and operational information

Benefits

• Comprehensive Medical, Dental, & Vision Benefits
• Employer Funded Pension Plan, vested after five years (Voluntary 403B)
• Paid Time Off (accrued from day one)
• Onsite fitness studios and discounts to our Carilion Wellness centers
• Access to our health and wellness app, Virgin Pulse
• Discounts on childcare
• Continued education and training

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees