Supervisor Cafe Julie's
About The Position
The Broadmoor is committed to creating a culture of family and community while simultaneously providing a genuine, unforgettable experience for our guests and team. This role will play a key part in continuing to uphold our reputation and providing exceptional service to our guests. As a member of the Food and Beverage team, this person will supervise Café Julie’s and coordinate activities of employees responsible for engaging in providing courteous and rapid service to guests. Our employees represent the Broadmoor brand and are Ambassadors of our Forbes Five-Star and AAA Five Diamond Standards. Learn more about Broadmoor here.
Requirements
- Bachelor’s degree from four-year college or university preferred; and two to four years of related experience.
- Enthusiastic, friendly, and energetic team member who works well with others
- Strong interpersonal communication skills
- Reasonable accommodations will be made for individuals with disabilities
Responsibilities
- Develop and execute training initiatives and procedures for all staff positions in accordance with Forbes/AAA inspection standards and Broadmoor Standards of Excellence
- Execute service duties in accordance with Forbes/AAA inspection standards and Broadmoor Standards of Excellence
- Oversee operations of Café Julie’s
- Resolve guest complaints regarding food or service
- Account for and record all comp ticket information for each shift
- Report to Manager on guest and staff activities for each shift
- Schedule, deploy and/or cut staff based on daily and/or immediate business needs
- Greet and assist guests to offer recommendations and descriptions for the purpose of assisting and up-selling the case items
- Develop and coach the other Café Julie’s Supervisors and employees
- Assist in the recruitment, interviewing, hiring, and training of new employees
- Assist Chef and Manager with label making for new or seasonal food and beverages
- Stock shelves, counters or tables with merchandise
- Assist attendant in retrieving items from the kitchen and serve as needed
- Assist the barista as needed on the espresso bar
- Assist the attendant with clearing of tables, condiment bar and trash can area as needed
- Oversee ongoing required and necessary maintenance, sanitation, and upkeep to maintain the restaurant’s new quality
- Ensure station and daily side work duties are complete prior to staff departure
- Conducts monthly front of house and retail inventory
- Oversee ongoing required and necessary maintenance, sanitation, and upkeep to maintain the quality of the restaurant
- Assist the Manager with weekly scheduling of staff
Benefits
- Benefits – Employees are offered expansive benefits including Health & Dental, 401k, local discounts. Please click here for a comprehensive list of benefits.
- Career Development – We invest in our employees! As a member of the team, you will have the opportunity to grow your career. Whether pursuing career advancement, personal growth, or seasonal employment, we provide training and development opportunities to prepare you for your current role and future career.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Number of Employees
501-1,000 employees
