Café Coordinator

SourcePoint - Thrive After 55!•Delaware, OH

7d•Onsite

About The Position

The Café Coordinator is responsible for the daily front of the house operations of Café 55 at SourcePoint to ensure an engaging guest experience. This position coordinates and trains café volunteers and oversees the volunteer schedules for both the café and kitchen. The Café Coordinator also supports the Nutrition Administrative Manager in onboarding new café hosts, organizing programming, and creating quarterly special events to enhance guest engagement. The Café Coordinator will also complete routine administrative tasks to support operations at Café 55 and offsite cafés. The typical schedule is 6.5 hours per day, Monday through Friday, between the hours of 8:00 a.m. and 4:00 p.m., with occasional flexibility needed for early or late meetings.

Requirements

High school diploma or equivalent
Proficiency in a wide range of software programs, including Microsoft Office 365 suite and the ability to learn software specific to the Nutrition Program
Creative with strong problem-solving abilities and adaptability to changing environments
Exceptional interpersonal skills with a focus on building strong relationships
Demonstrated leadership qualities with a focus on team development and collaboration
Passion for hospitality and commitment to creating memorable guest experiences
Strong organizational skills with a focus on efficiency and detail
Willing to submit to and pass criminal background checks per agency policy
Ability to lift 30 lbs. on a regular basis without assistance and navigate un-level terrain and stairs
Ability to stand for long periods of time
Ability to maintain a fast pace throughout the entire shift

Nice To Haves

Previous front of the house operations experience preferred
Previous experience with volunteers preferred
Previous experience in planning programs, activities, or engagement opportunities preferred

Responsibilities

Create a vibrant and welcoming café for guests and volunteers, offering excellent customer service in a fast-paced environment
Assist guests with daily registration utilizing Café 55’s kiosk system
Welcome new guests by assisting them in completing and understanding required registration forms, donations, and meal selection options
Ensure adherence to safety and hygiene standards for a high-risk population
Maintain beverage and condiment stations for lunch service
Prepare site for service, as well as clean up following service which includes sanitizing all surfaces, emptying trash, cleaning and storing equipment, sweeping, and mopping as needed
Complete accurate records, daily reports, and client data entry which meet funding requirements
Receive payments and donations, as well as prepare daily deposits
Maintain a thorough knowledge of customer eligibility for all funding sources
Monitor and maintain inventory of supplies and equipment, completing inventory reports as required
Train, schedule, oversee, and support volunteers assisting with meal service and programs
Coordinate programs and activities, including quarterly special events, while collaborating with other departments
Facilitate communication between the front of the house and the back of the house
Assist with research and implementation of new technology, as needed
Participate in department goals and initiatives collaboratively
Resolve guest issues and complaints promptly and effectively
Adhere to all applicable Nutrition Program policies and procedures
Attend and participate in staff meetings, training sessions, and in-service education programs, as needed