Caesars Rewards and Cage Supervisor - Full-Time (Harrah's LV)

Caesars Entertainment Corporation•Las Vegas, NV

46d

About The Position

The Caesars Rewards and Cage Supervisor is responsible for safeguarding company assets while adhering to all company policies, departmental procedures, and gaming regulations. This role requires delivering excellent customer service, accurately handling customer transactions including chip and cash exchanges, check cashing, and foreign currency exchanges, and performing all other cage-related functions. The associate also assists customers in establishing credit lines and communicating relevant credit information to appropriate personnel. Additional duties include managing pit fills and credits, collaborating effectively with team members and other departments, greeting guests, activating Caesars Rewards cards, and supporting promotional activities. Supervises personnel and daily operations for Cage/Caesars Rewards. The associate must be able to clearly explain current casino programs and promotions to players and execute all required functions with professionalism and accuracy.

Requirements

Must be 21 years or older.
High school diploma required. College degree preferred. Any combination of education, training or experience that provides the required knowledge, skills, and abilities
Minimum of 1-2 years supervisor experience required
Minimum 1-2 years related experience required
Proficient in computer applications including Word, Excel, and PowerPoint
Minimum typing speed of 35 words per minute
Strong organizational skills with the ability to complete tasks efficiently
Excellent customer service skills for interacting with guests and team members/all levels of management
Prior experience in cash handling preferred
Ability to remain composed and maintain positive guest relations in all situations
Strong interpersonal and teamwork abilities
Professional appearance and grooming standards to promote a positive company image
Must be able to attain gaming licenses and fingerprints.
Adhere to company service, attendance, and departmental guidelines
Protect company assets and assist other departments as needed
Create and maintain accurate customer accounts while ensuring data integrity and confidentiality
Promote and explain Total Rewards benefits, property events, and promotions effectively
Collaborate with team members and communicate relevant information to ensure consistency and guest satisfaction
Stay informed on program updates and attend department meetings
Adapt to changing business levels and maintain composure in a fast-paced environment
Must be able to read, write, speak, and understand English
Physically able to stand, walk, bend, lift up to 35 lbs., and push/pull carts throughout the shift
Operate various office equipment including computers, phones, printers, and redemption units
Tolerate exposure to secondhand smoke and respond to visual and auditory cues

Responsibilities

Deliver excellent customer service and uphold service standards.
Accurately process customer transactions, including exchange of chips and cash equivalents for cash, cash checks, and handling foreign currency exchanges.
Perform all cage functions with precision, including but not limited to:
Establishing and verifying customer credit lines
Communicating credit information to appropriate personnel
Executing pit fills and credits seamlessly
All other cage-related functions.
Collaborate effectively with team members and with the department and across other departments to ensure smooth operations.
Greet guests and activate Caesars Rewards cards.
Support promotional activities and entry activations.
Clearly explain current casino programs and promotions to players.
Cage marker issuance/redemption and front money deposits/withdrawals
AF/Discounts processing
Compliance with Title 31 and other AML regulations
Redemption of R/S tickets, coupons, and Fast Cash tickets
Handling travelers checks and wire transfers
Processing casino credit applications
Operating self-redemption units
Chip redemptions and credit card cash advances
Managing numerous bank accountabilities
Handling foreign currency and foreign chips
Proficiency in comps, cash back, voids, new accounts, reprints, and redemption procedures
Supporting Caesars Rewards programs, special events, and player promotions
Ensuring customer interactions builds confidence in Caesars Rewards
Issuing comps in accordance with department guidelines
Supervises personnel and daily operations of Cage
Flexibility with work schedules. May be required to start early or stay late to support key operations while maintaining a high level of service
Provides a positive work environment, encouraging teamwork and cooperation within the department, and other departments.
Safeguards department and company assets while dealing with the public in an efficient and courteous manner always utilizing company service standards.
Monitors Cage activities for adherence to company policies, and various gaming regulatory regulations.
Authorizes credit within established authorization levels.
Performs banking activities including processing of checks, markers, etc.; purchasing of currencies as needed.
Supervises overall operation of Cashier Department personnel and cage clerks.
Ensures excellent guest courtesy and satisfaction.
Resolve disputes with guests when applicable.
Adheres to compliance with all gaming regulations and any other governmental agencies where applicable.
Prepares and coordinates periodic performance reviews of staff.
Prepares scheduling of shifts to meet business demands.
Coordinates daily functions to ensure efficiency of cage operations.
Assist in interviewing applicants for Cashier positions.
Acts as a role model; always presenting oneself as a credit to the company and encouraging others to do the same.
Meets the attendance guidelines of the job and adheres to regulatory, departmental, and company policies.
All other Cage/Caesars Rewards related functions
Assists in other duties assigned by the Cage Manager.