Cage Cashier and Caesars Rewards Representative - Full Time (LINQ LV)

Caesars Entertainment•Las Vegas, NV

11d•Onsite

About The Position

Caesars Entertainment is the world's most geographically diversified casino-entertainment company. Since its beginning in Reno, Nevada, more than 75 years ago, Caesars has grown into a family of affiliated resort casinos on four continents. Caesars-affiliated casino resorts operate primarily under the Harrah's®, Caesars® and Horseshoe® brand names. Affiliates of Caesars also own the World Series of Poker® and the London Clubs International family of casinos. The Caesars Entertainment family’s success is a result of an unblinking focus of building loyalty and value with guests through a unique combination of great service, excellent products, unsurpassed distribution, operational excellence and technology leadership. Caesars and its affiliates are committed to environmental sustainability and energy conservation and recognize the importance of being a responsible steward of the environment. Team members of the Caesars family of resort casinos are driven by our Mission, Vision, and Values. We take great pride in living our values Integrity, Service with Passion, Celebrating Success, Diversity, Caring Culture, and Ownership every day. Our mission “We inspire grown-ups to play" fuels our passion for an exciting guest experience and a rewarding career. If you have the desire to create memorable experiences, personalize rewards and delight every guest, every team member every time, we invite you to explore our dynamic yet unique career opportunities. JOB SUMMARY: The Cage/TR associate is responsible for protecting company assets, adhering to company and departmental policies/procedures to include gaming regulations. Adhere to and practice customer service standards. Accurately handles customer exchanges for chips/cash equivalents for cash, cash checks within established procedures, exchange foreign currency, and all other associated cage functions. Assists customers in establishing credit lines, communicate with appropriate personnel concerning customer credit information. Handles pit fill/credits with ease, and cooperates with team members within the department, as well as with other departments. This position also requires the responsibility for greeting and activating player’s Total Rewards card and working the promotion area during entry activation. Must be able to explain and communicate current casino programs and promotions to players. Must be able to execute all functions to include but not limited to: Cage Marker issuance/redemption and Front Money Deposits/Withdrawals AF/Discounts Title 31 and all other AML regulations R/S ticket redemptions Answer telephones Travelers checks Wire transfers Casino Credit Applications Self-Redemption units Chip redemptions Check Cashing and Credit Card Cash Advance Coupon redemption Fast Cash redemption Numerous bank accountabilities Foreign currency Foreign chips Be proficient in comps, cash back, voids, new accounts, reprints and redeeming procedures. Understands, values, and supports Total Rewards program and special events, promotions, and player programs. Ensures each customer interaction results in increased customer confidence in Total Rewards. Issues comp. in accordance with department comp and guidelines.

Requirements

High School diploma or GED equivalent with computer experience (WORD, EXCEL, PowerPoint, etc.) necessary for data entry and able to type 35 words per minute
Organizational abilities necessary for completion of tasks in timely manner.
Excellent customer service skills essential in dealing with personnel and customer base.
Cash Handling Experience
Ability to maintain composure and excellent guest relations under all circumstances
Strong interpersonal and teamwork skills
Emphasis on well-groomed appearance to ensure and promote positive image.

Responsibilities

Ensure excellent guest service and demonstrate a sense of urgency while performing duties
Always present oneself as a credit to the department
Serves as Total Rewards and customer service role model for other employees.
Adheres to the company service standards
Meet attendance guidelines of the job and adhere to the departmental and company guidelines.
Protect company assets.
Provide assistance to other departments.
Must be able to read, write, speak and understand English.
Ability to adapt quickly to rapidly changing business levels and values the differences of others.
Attend department meetings and information sessions.
Effectively and enthusiastically communicates the benefits of the customer loyalty program and provides players with a compelling reason to play at CET every time.
Cross sells property events (shows, promotions, etc.) and amenities (hotels, restaurants, etc.).
Promotes and executes customer promotions flawlessly.
Creates and maintains customer accounts
Ensures data is accurate and maintains integrity of data.
Collaborates with work-group and all support departments to ensure player satisfaction.
Communicates all relevant information to co-workers and management to maintain consistency and avoid potential problems.
Ensures integrity and confidentiality of all customer data.
Complies with all state, federal and regulatory policies and procedures.