C/S Communications Dispatcher

State of Delaware • Dover, DE

1d

About The Position

This position provides communication support to Delaware Animal Services, the law enforcement unit of the Office of Animal Welfare. Dispatcher will receive, prioritize and disseminate animal-related calls from the public to animal welfare officers in the field for investigation; provide customer service and education to callers where appropriate. Enters all calls into computer aided dispatch system. Also monitors officers' safety via radio.

Requirements

• Knowledge of operating communication equipment such as analog or digital radio transmitter and receiver systems.
• Knowledge of eliciting and assessing information to make referrals or provide additional information to others.
• Knowledge of applying laws, rules, regulations, standards, policies and procedures.
• Knowledge of using an automated information system to enter, update, modify, delete, retrieve/inquire and report on data.

Responsibilities

• Receives and prioritizes calls regarding complaints, incidents and requests for information; determining if there is a problem/incident.
• Receiving and disseminating information to appropriate officer, supervisor, other sections, divisions and agencies based on the nature of the call using state-of-the-art radios and telephone which includes coordinating specific enforcement activities.
• Provides information to callers regarding section policies, procedures, operations, and applicable laws and regulations.
• Inputs information/data from callers regarding complaints, incidents and requests for information and from officers' crime reports into databases for tracking and reporting purposes; reviewing documents for completeness/accuracy, obtaining necessary/correct information.
• Conducts background checks and (FOIA) Freedom of Information Act searches.
• Generates reports for supervisors, manager and others; formats and types other materials such as memorandums and correspondence.

What This Job Offers

• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 1,001-5,000 employees